Total Quality Management: Ability to Deliver High-Quality Products and Services to Customers

What is total quality management and how is it being used to better our companies? Total Quality Management is a comprehensive and structured approach to organizational management. That is used to improve the quality of products and services through ongoing refinements, and changes due to the continuous feedback. TQM requirements may be defined differently depending on the particular organization, or may already adherence to previously established standards. TQM can be applied to any type of organization; it originated in the manufacturing district, and has since been adapted for almost every type of organization imaginable, including organizations such as, schools, highway maintenance, hotel management, and churches. TQM is based on

* Total quality management (TQM): This model is concerned with the performance of all processes in an organisation, and the products and services that are the outcomes of those processes. It seeks continuous improvement and will involve everyone in the quest for quality.

Total Quality Management (TQM) is a complete and structured approach to organizational management that seeks to make better the quality of products and services through ongoing refinements in answer to continuous feedback. The importance and value of TQM was stressed by European Foundation of Quality Management to reach total customer satisfaction. TQM necessities may be defined separately for a organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. Total Quality Management can define aims for the continuous improvement in all levels and functions of the organization. The continuous improvement suggests that quality management system should be a circle.

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

It is a continuous improvement in all aspects of an organization as a process and not as a short-term goal. TQM focuses on customer (patient) satisfaction, continuous improvement, teamwork, process management, systemization, organization culture and structure, and lastly commitment from management and supportive leadership. (Talib, F., Rahman, Z., & Azam, M. (2011).

In supply chain management there is a very important component which is quality. Supply chain management which is known as the management of logistic service supplier should always maintain the quality of the supply materials. Total quality management enables the firm to differentiate the product and services and deduct the cost used. It using a philosophy that can stress three principles for achieving a better process performance and also quality. The principles of the total quality management are customer satisfaction, employee involvement, and continuous improvement in performance in order to fulfill customer need. Obviously, the major function of total quality management is to fulfill the customer

Successful implementation of TQM means that all the elements of the organization should be committed to quality. That TQM is a new and different way of thinking about organizations. Its primary goal is to meet and satisfy the end-users' requirements - quality product or service. It believes in continuous improvement.

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

TQM is a management philosophy that seeks to integrate all organizational functions, it starts with identifying who are our customers and what are their requirements.

Investigation: - This stage is a means of gathering information for both current/existed and new system. Investigation has 4 basic methods.

Develop a process inventory: which contains the inventory of all the processes where there are known and unknown processes. This helps to make a good start with one process and complete them in a sequential manner without failure.

Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.

While I agree that Quality improves organizations, businesses, and individuals, Total Quality Management (TQM) as a system for improvement loses its effectiveness based on the present culture, business methodologies, and globalization of markets.

Total quality management, also known as TQM, which is an umbrella methodology drawing on knowledge of the principles and practices of the behavioral sciences, the analysis of quantitative and non-quantitative data, economic theories, and process analysis to continually improve the quality of all processes. Three major contributors to the quality profession include: Walter A. Shewhart, W. Edwards Demings, and Joseph M. Juran, who taught the concepts of controlling the quality and managerial breakthrough. There are several common connections between the three contributors to the quality profession.

Total Quality Management (TQM) is focus on the quality of the products or services. TQM expands beyond statistical process control to embrace a wider scope of management activities of how we manage people and organizations by focusing on the entire process, not just simple measurements. TQM philosophy is a “continuous improvement” approach to doing business through a new management model.