Total Quality Management : An Organization

The Total Quality Management ( TQM) can be defined as the holistic approach for the long term success which can be visible in the ongoing development in every aspect of the organization process. The overall transformation of the organization can go through various changes in different systems, structures, practices and the attitudes.

6. The organization and supplier should have ongoing discussions with information exchange so that success can be achieved by both parties.

* Total quality management (TQM): This model is concerned with the performance of all processes in an organisation, and the products and services that are the outcomes of those processes. It seeks continuous improvement and will involve everyone in the quest for quality.

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

Total quality management can be defined as a system of management that is based on the principle that every staff member needs to be committed to maintaining standards of work in every aspect of a company’s operations. This form of management is done in order to make sure that the entire organization can excel as a whole when it comes to the products or services that are important to the customer. Subsequently, this form of management has two fundamental operational goals. These goals are; careful design of the product or service, and ensuring that the organizations systems can produce the design at a consistent rate. What makes these two goals so important is the fact that they cannot be accomplished without the entire organizations unity. Furthermore this is how the term total quality management, was established.

The total quality management (TQM) incorporates quality into all the activities of the organization through an ongoing process. This control makes sure that there is a continuous improvement in all the activities and there will not be any chances for defects. TQM ensures safety and helps improve customer satisfaction (Daft, 2014).

Total Quality Management (TQM) is a process that seeks to continually re-examine the requirements of its customers and provide a policy of continuous improvement to its products and services (Morris & Oakland, 2002, p. 11). TQM is similar in many ways to supply chain management in that it relies on suppliers to provide goods and services as part of a supply chain. However, TQM strives to improve the quality of its products and services at every step between its customer and supplier. In like manner, the customer and supplier chains, internal as well as external, are the basis of the TQM model (Morris & Oakland, 2002, p. 11). In turn, these chains must be supported by communication, commitment, and the culture within the company.

Total quality management means that quality level is sustained during all product phases starting at the design of the product or service and end when the product or service has been placed in the hands of the Customer who remains satisfied. (Mishra et al. 2005).

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

Received 18th December, 2010 Received in revised form 21st January, 2011 Accepted 29th February, 2011 Published online 13th March, 2011

* Quality – customers expect high levels of quality. Total quality management (TQM) is a philosophy in which management improves operations throughout the value chain to deliver products and services that exceed customer expectations.

Total Quality Management – Programs designed to constantly improve the quality of products, services and marketing processes.

Total quality management is something many companies strive to attain. In this essay I will be defining total quality management, describing the ten Core Concepts and their relevance to the Ritz-Carlton Hotel Company, as well as confer the advantages of perpetual improvement in Total Quality Management. In order to fully understand these principles it is necessary to gain comprehension through defining Total Quality Management. "Total Quality Management (TQM) is a comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.

Basic principles that entail the Total Quality Management value of conducting business are to satisfy the consumers, satisfy the supplier as well as continuously enhance the business processes. Instituting total quality management, which is a common philosophy in an organization, has to embrace all employees. They need to realize that satisfying consumers is significant in the growth of the organization as well as their work.

Total quality management is “a management approach of an organization, centered on quality, based on the participation of all of its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and too society” (Wikipedia). This is the definition of total quality management as given by the International Standards Organization, and while the definition provides a vague notion of what total quality management is, it fails to provide any real knowledge of total quality management. Instead, as with many things in life, in order to fully understand what total quality management is, what it’s various facets are, and how it gets implemented, it is necessary to explore first hand how real