Total Quality Management And Continuous Improvement

1827 Words8 Pages
Introduction: Total quality management(TQM), as a new management method, came up in 1950s and it has been a widespread proliferation in Japan and United Stated. Since 1985s, thousands of enterprises have already launched TQM. Up to now TQM is built into different sections of organization operation and become one of essential fundamental principles while people work out. With the change of environment and development of science and technology, progressive means of TQM is not sufficient to organization, whereupon business process reengineering(BPR) was brought up by Hammer, which aims at reengineering processes throughout in order to make a dramatic improvement on organization performance. The purpose of this essay is discuss a statement of “Total Quality Management and Continuous Improvement, properly applied, render BPR unnecessary”, and support or against it by effective evidence and give a certain conclusion according to a series of findings. In the flows of essay, it will interpret the understanding of TQM and BPR with a briefly history, followed by a research of the relationship among them through the differences and similarities, sum it all up at the end. What is TQM? The concept of total quality control(TQC) is defined as “a effective system of integrating the quality development, maintenance and improvement effort of various groups in a organization so as to enable production and service at the most economical levels which allow full customer
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