Total Quality Management As A System Of Management

1383 Words Dec 10th, 2016 6 Pages
Total quality management can be defined as a system of management that is based on the principle that every staff member needs to be committed to maintaining standards of work in every aspect of a company’s operations. This form of management is done in order to make sure that the entire organization can excel as a whole when it comes to the products or services that are important to the customer. Subsequently, this form of management has two fundamental operational goals. These goals are; careful design of the product or service, and ensuring that the organizations systems can produce the design at a consistent rate. What makes these two goals so important is the fact that they cannot be accomplished without the entire organizations unity. Furthermore this is how the term total quality management, was established. This is a system that is strategic, uses data, and also uses communication to effectively unify quality discipline into the organizations culture as well as its activities. Consequently, The Total quality management system can be broken down into eight primary elements. These elements are the, customer focused element, total employee involvement element, process centered element, integrated system element, strategic and systematic approach, continual improvement element, fact based decision making element, and the communications element. The customer focused element determines the level of quality. The consumer determines whether the efforts are worthwhile for…

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