Total Quality Management

1.2 It is vital that business are able to produce safely; on time; to cost; to quality and within the law.

The case study will form the basis of three individual assignments that are to be completed at various points in the course.

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

Our requirements include a commitment to rigorous quality assurance. In addition, suppliers must be committed, as we are, to ensuring the highest standards of social responsibility. The ideal suppliers are those who understand our culture and expectations. We value suppliers who take the time to learn about and understand our business and who look for ways to add value. These suppliers know the importance of making and meeting commitments and delivering the highest quality goods and services (Apple - Apple and Procurement).

2. What ten criteria might affect your selection of resource suppliers and your plans for

5. (TCO 6) The Term, Contracting Party, Integration, Retained Assets, and Performance Standards are all: _______.

To keep up with an effort to develop a seamless organization between suppliers and buyers; many boundaries that are in place

The following include the internal and external stakeholders whose requirements are signified by this document:

When supplier selection is a formal, structured invitation for the supply of products or services, it is most important we maintain documentation supporting our internal controls.

(Frohlich and Westbrook, 2001) demonstrates the effects of supplier–customer integration on the performance of the organization. OBB purchase processing can become efficient with multi-pronged interactions.

a. The selected vendor must clearly demonstrate the ability to provide quality assurance to meet their specifications.

Excellent customer service is a way to set the organization apart from its competitors. Differentiation can be achieved through fast and correct execution of product ordering. To improve on the order process it is important to have the correct information provided in a timely fashion to all divisions. For integration to be successful information must be available throughout the entire supply chain.

For a purchasing operation to be effective it must adhere to some key points. A purchasing operation must identify the requirements of the user, effectively and efficiently evaluate the needs of the user, and identify suppliers that will meet the needs of the use. They must also develop agreements with those suppliers, develop ordering mechanism with the suppliers and ensure payment occurs promptly and determine that the need of the user was met.

❖ To make sure of availability of parts and other stuff critical and necessary to maintain services that will ensure the customers needs and demands, a good relationship with the suppliers and developers has to be achieved.

The Supply Chain required the cooperation of all the company 's internal departments with external parties, for example, the supplier to get a product that meets market needs in a timely manner. And that there is integration of all parties in terms of the information involved at the right time to get the right product for the right quantities in the right place at the right time for the client to meet the requirement of the