Total Quality Management Guru's

1283 Words Jun 29th, 2007 6 Pages
One of the foremost and well known philosophers of Total Quality Management is W. E. Deming. Deming attended Yale University and received his PhD in Physics in 1928 and was a well trained statistician. In 1950 he was invited to Japan by the Union of Japanese Scientists and Engineers (JUSE), where he preformed several lectures for executive, managers and researchers. This was a difficult time for Japan, the war had just ended and the county was struggling to keep its ' people employed. Through Deming 's training, flailing Japanese industry was able to compete on a global level and became one of the countries best known for quality products. Deming is credited with establishing the axiom, "work smarter, not harder." His teachings promoted …show more content…
This show included an interview with some of the Japanese clients Deming 's had worked with where they described the cost savings and high profit margin they had mostly due to Deming 's principles. The show created an interest in Deming 's and his Total Quality Management Principles. Utilizing his philosophy, Deming 's was able to assist several of largest businesses in America in becoming the companies that truly valued what the customer wanted and delivered appropriately.
Along with Deming , Joseph Juran was another well known TQM philosopher and has been called the "Father of quality". ( Feo, n.d) In 1937 he conceptualize the Pareto principle that stated that the over 80% of quality defects are caused by factors controllable by management. (Lewis, Goodman, Fandt, & Michlitsch, 2007). Juran 's philosophy revolved around the customer 's perspective, believing that ; higher quality means a greater number of features that meet the customers need, and higher quality consist of fewer defects. Juran is responsible for the management principle of "Quality Trilogy". This management ideas identifies three quality principles; quality planning, quality Improvements and quality control (Skymark, 2007)
Quality Planning includes identifying who the customers are, determining their needs, translating those needs into a product that can meet those needs and optimizing the product to meet both the customers and the industries needs. Quality

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