Total Quality Management In Construction Essay

2690 Words 11 Pages
Total Quality Management In Construction

     The major new element in world market competition is quality. During the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management
(TQM). More and more U.S. companies have demonstrated that such achievements are possible Using TQM as a new way to manage. Such companies also found that they were recognized with everyone pulling in the same direction. Improvement had become a way of live.
     Improving competitive position and profit has always been the responsibility of
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These companies also introduce high quality at lower cost as a competitive element, thereby changing the competitive equation for everyone.
     TQM is a way to continuously improve performance at every level of operation, in every functional area of an organization, using all available human and capital resources. Improvement is addressed toward satisfying board goals such as cost, quality, market share, schedule, and growth. It demands commitment and discipline, and an ongoing effort.
     The quality management process includes the integration of all employees, suppliers, and customers, within the corporate environment. It embraces two underlying tenets:
     Quality management is a capability which inherent in your employees.

-Quality management is a controllable process, not an accidental one.

The idea of an integrated, human-orientated systems approach to management was successfully used by W. Edwards Deming in the 1950's. Deming told the Japanese that they could become world-class leaders if they followed his advice and they did. He lectured top Japanese business leaders on statistical quality control.
He proposed a system that would change the approach to management in many ways.
Today, this system is the pillar of TQM philosophy. These components make up the strategic portion of the quality pyramid (figure. 1). There are mainly eight functional

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