Total Quality Management In Construction Essay

2690 Words 11 Pages
Total Quality Management In Construction


The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. companies have demonstrated that such achievements
are possible Using TQM as a new way to manage. Such companies also found that
they were recognized with everyone pulling in the same direction. Improvement
had become a way of live.
Improving competitive position and profit has always been the
responsibility of management. Before the 1980's, U.S. management was
…show more content…
TQM is a way to continuously improve performance at every level of
operation, in every functional area of an organization, using all available
human and capital resources. Improvement is addressed toward satisfying board
goals such as cost, quality, market share, schedule, and growth. It demands
commitment and discipline, and an ongoing effort.
The quality management process includes the integration of all employees,
suppliers, and customers, within the corporate environment. It embraces two
underlying tenets:
Quality management is a capability which inherent in your employees.

-Quality management is a controllable process, not an accidental one.

The idea of an integrated, human-orientated systems approach to management was
successfully used by W. Edwards Deming in the 1950's. Deming told the Japanese
that they could become world-class leaders if they followed his advice and they
did. He lectured top Japanese business leaders on statistical quality control.
He proposed a system that would change the approach to management in many ways.
Today, this system is the pillar of TQM philosophy. These components make up
the strategic portion of the quality pyramid (figure. 1). There are mainly
eight functional elements from which other concepts flow. These are:

1.Organizational vision

Organizational vision provides the frame work that guides a firm's
believes and values. The…

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