Total Quality Management

Leadership is “the fusion of heart and mind, selfless action, encourage betterment of others, and to make a difference. It is the process of influencing

Leadership, which is defined as “…The action of leading a group of people or an organization” is used in many different ways. Most people think being a leader is mostly about being the boss, having people work under you and just becoming successful, but it boils down to more than that. Leaders are those individuals that actually utilize their many abilities in leadership and administration to help make a better change for themselves, the people around them and the goal that needs to be achieved. Leadership is not an expertise that can essentially be grabbed from a book or article based on leadership but instead it is one of those initiative abilities that are increased through experience and understanding those real life situations.

What is leadership? Leadership by definition is the ability of an individual or organization to guide other individuals, teams, or organizations. Without leadership many would just follow one another's actions like blind sheep. Many of the powerful shifts in American history were started by men and women who made the decision to guide and instruct one another rather than being a follower.

The Total Quality Management ( TQM) can be defined as the holistic approach for the long term success which can be visible in the ongoing development in every aspect of the organization process. The overall transformation of the organization can go through various changes in different systems, structures, practices and the attitudes.

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

Total Quality Management (TQM) is a complete and structured approach to organizational management that seeks to make better the quality of products and services through ongoing refinements in answer to continuous feedback. The importance and value of TQM was stressed by European Foundation of Quality Management to reach total customer satisfaction. TQM necessities may be defined separately for a organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. Total Quality Management can define aims for the continuous improvement in all levels and functions of the organization. The continuous improvement suggests that quality management system should be a circle.

Leadership is the ability or authority to guide and direct others towards achievement of goal without force that leaves them feeling empowered and accomplished. Besides, leader has a significant impact on ethical decision making. This is because leaders have the power to motivate others and enforce the organization norms and policies as well as their own viewpoint. Leadership involves establishing a clear vision, sharing that vision with others, providing the information, knowledge and methods to realize that vision, coordinating

Leadership encompasses the world around us, and is seen in some shape or form every single day. Without it, there would be no sense of direction for anyone, people would be lost. Leaders are those who take initiative to do what others won’t. Those who strive to make a difference in our ill directed world and guide those who need to be guided, or pushed, further than they deem themselves capable. Leadership doesn’t take enormous physical strength or even a booming voice. All it takes is a strong mind, full heart, and a purpose.

Over the years, a great deal of time, and research has been dedicate to the study of leadership. Even with extensive data on the topic, many still disagree on what leadership really means. Hence, leadership is a word that has many different meanings and different researched theories associated with it. On a basic level, leadership involves having and establishing a clear vision, sharing that vision with followers, respecting followers, and leading an organization with excellence while ensuring that everyone is part of the team. Leadership is also a method by which a leader uses his or her influence towards getting a group of followers to take ownership or buy into a vision.

Total Quality Management (TQM) is a management approach to optimization (Anvari, Ismail & Hojjati, 2011). TQM is defined as an approach to management characterized by some guiding principles or core concepts that embody the way the organisation is expected to operate, which, when effectively linked together, will lead to high performance (Eriksson & Garvare, 2005). According to Radnor (2000) “TQM is the management of quality at every stage of operations, from planning and design through self-inspection to continual process monitoring for improvement opportunities”. Some argue that TQM is corporate culture characterized by increased customer satisfaction through

In supply chain management there is a very important component which is quality. Supply chain management which is known as the management of logistic service supplier should always maintain the quality of the supply materials. Total quality management enables the firm to differentiate the product and services and deduct the cost used. It using a philosophy that can stress three principles for achieving a better process performance and also quality. The principles of the total quality management are customer satisfaction, employee involvement, and continuous improvement in performance in order to fulfill customer need. Obviously, the major function of total quality management is to fulfill the customer

Leadership is when a person motivates, inspires, encourages, and directs activates that will lead to reaching goals (Jones and George, 2013). Being a leader is an important role, one can be a leader at their job, and in their home life.

Total quality management is something that was introduced to us around the 1950s. By the 1980s this was something that had been implemented more into many different businesses and the movement began. A total quality management team is defined as the techniques an association uses to recover not only the quality of its company and services but also its production level. This technique involves a lot of joint effort and is used through-out an organization. Everyone is included in this management from the employees to the inside staff a company employs. Externally TQM is also used with people such as the clients that the company associates their business with and the customers that use their services or products. Most importantly, TQM’s main objective is to implement efficient production and quality that will in return increase a companies revenue and also give the company a boost against its competition ( “Intro and Impl.” Para 2. 2010)

Numerous definitions have been given on Total Quality Management (TQM) by quality gurus, practitioners and academician. Besterfield defined TQM as both a philosophy and a set of guiding principles that represents the foundation of a continuously improving organization. It integrates fundamental management techniques, existing improvement efforts and technical tools under a disciplined approach (D.H. Besterfield, 1995). Using a three-word definition, Wilkinson and Wither defines TQM as below

Total Quality management is a usual practice during and administration approach that began in the 1950s and has consistently turned out to be more general since the mid-1980s. Total quality management places strong recognition on process size and controls as approach of non-stop improvement. TQM is explanation of philosophy, attitude and association of a company that struggles to offer consumers with products and services. The way of life requires in all parts of the organizations operations, with forms being done well the first-time defects and imperfections and destroyed from processes.