Total Quality Management Theory

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

I am a respiratory therapist at Loma Linda University Medical Center (LLUMC). The hospital is very proud of the respected reputation which has been earned by the high quality of care provided. In one aspect, the quality management is similar to traditional management styles, with regards to each employee is responsible for delivering high quality care. A deeper look will reveal a TQM approach by the administrators and management at all levels.

After Deming's success with his Japanese counter partners, many North American manufacturers began to focus in on the Japanese strategies. The Japanese not only adopted Deming's ideas for manufacturing, but also expanded them to include administrative and service industries. The implementation of quality concepts began to flourish along with the techniques that focused in on employee motivation, measurement, and rewards (Hick, 1998). During the eighties, quality improvement had yet again changed names and was referred to as Total Quality Management (TQM).

Total Quality Management is the management philosophy for improving the products and process under the continuous improvement. Under this philosophy, every little step adds value to the overall improvement of the organization. Under the TQM, Management tries to coordinate all the stakeholders of the organization in order to meet the customer expectations. The practices of TQM are usually seen as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement.

The Technique of quality control and management developed and evolved during the entire twentieth century. In early 1900s, Fredrick W. Taylor also known as the ‘father of scientific management ' presented the quality concepts. In 1913, JC Penney introduced the fundamentals of total quality management to the management side of business.

Every function within an organization has a group of customers who have needs and requirements. The focus on the relationship between customers and suppliers plays an important role when attempting to improve quality. TQM starts by forming a link between the external customers’ needs, internal customer-supplier relationship and necessities then continues to the external suppliers.

TQM is defined by University of Tulsa as a zero-error approach towards improving the quality of processes and systems in an organization. It is said to be a management approach that aims for long-term success by focusing on customer satisfaction. TQM is based on the participation of all members of an organization in

The eight critical success factors of a successful TQM initiative or plan include the role of management and leadership and the definition of quality policy; the role of the quality department; training of employees, product and service design; supplier quality management; process management; quality data and recording; and employee relations (Porter, Parker, 1993). Each of these eight factors pay a contributory role to the strategic levels of quality management attained within an enterprise. The leadership of any organization must keep them balanced, and also concentrate on having them each continually improve yet stay agile over time to the needs of the business(Pryor, 1999).

Quality management is seen as the most essential part when it comes to the organisation of a business and possible the most important and complex component of business strategy (Golder et al. 2012: 1). It can be argued that the success of a business is down to the management of quality. This means managers must deal with meeting both internal and external expectations set in order to excel. Quality is a concept that has to be applied throughout the business and must involve everyone within the organisation and it is through this we see the implementation of total quality management (TQM), defined by Dale (2003) as ‘an ever evolving practice…which meet and hopefully exceed the needs and expectations of customers’ (Dale, 2003: 4). The

Total quality management is something many companies strive to attain. In this essay I will be defining total quality management, describing the ten Core Concepts and their relevance to the Ritz-Carlton Hotel Company, as well as confer the advantages of perpetual improvement in Total Quality Management. In order to fully understand these principles it is necessary to gain comprehension through defining Total Quality Management. "Total Quality Management (TQM) is a comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.

Approximately 92% of industrialized corporations and 69% of service organizations have instigated some structure of quality management procedures. Not all TQM plans have been successes; however, a recent examination of 325

Total quality management is something that was introduced to us around the 1950s. By the 1980s this was something that had been implemented more into many different businesses and the movement began. A total quality management team is defined as the techniques an association uses to recover not only the quality of its company and services but also its production level. This technique involves a lot of joint effort and is used through-out an organization. Everyone is included in this management from the employees to the inside staff a company employs. Externally TQM is also used with people such as the clients that the company associates their business with and the customers that use their services or products. Most importantly, TQM’s main objective is to implement efficient production and quality that will in return increase a companies revenue and also give the company a boost against its competition ( “Intro and Impl.” Para 2. 2010)

Basic principles that entail the Total Quality Management value of conducting business are to satisfy the consumers, satisfy the supplier as well as continuously enhance the business processes. Instituting total quality management, which is a common philosophy in an organization, has to embrace all employees. They need to realize that satisfying consumers is significant in the growth of the organization as well as their work.

This research paper mainly focuses on the concepts of Total Quality Management and its implementation in the construction field. This paper would mainly concentrates on the construction field and would focus on the various aspects of Quality, Popular standards of quality. Then it starts with the concept of Total Quality Management, Necessity of the concept of Total Quality Management.