Total Quality Management Theory

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Introduction Most organizational management theories descend either from Frederick Taylor’s scientific management theory or from Elton Mayo 's human relations model. Total Quality Management (TQM) theory grew out of existing organizational management theories, in part, as a response to the problems in those theories. Edwards Deming and Joseph Juran are most responsible for the development of TQM. Deming and Juran began work on TQM in the 1930s and continued shaping the management model into the 1990s. During the 1930s, Deming and Juran studied with Walter Shewhart who developed Statistical Quality Control (SQC) theory. SQC argued that “as quality improves, costs go down and productivity increases.” SQC provided for continuous…show more content…
And the goal of the TQM model is to provide a systematic way to meet customers’ expectations. This orientation calls for changing the organization 's focus, considering how this change impacts on traditional performance measures, and identifying the customers and determining their relative importance. This section will now analyze how IS Admissions might implement Total Quality Management theory as a method of organizational effectiveness. IS Admissions – a production organization – is responsible for processing applications for admission to the COT. If IS Admissions implemented the core concepts of TQM theory identified in this essay, the office would be managed as follows: 1. Promoting stakeholder satisfaction will be championed by the program manager. Juran defines stakeholders and customers “those who will be impacted or affected by the products and processes required to attain the quality goals.” IS Admissions should consider current and potential customers and stake holders – both internal and external. External customers or stakeholders are those directed served by IS Admissions. Internal customers or stakeholders are the individuals or groups that receive the results from any individual 's work. An organization must meet the needs of both internal and external customers. A cross-functional work groups represented by all relevant departments will serve in this quality planning activity. Through quality
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