Total Quality Management ( Tqm )

2141 Words9 Pages
Total Quality Management is defined as an organization wide focus on satisfying customers by continuously improving every business process for delivering goods and services. Total Quality Management (TQM) has proved to be a survival matter in the 21st century. Organizations that have adopted TQM practices have experienced a general improvement in their commercial performance, including improvement in the worker output, improved consumer uptake and market trust. Almost every organization establishes its practices on unique platforms, including the operational practices and employees’ workforce. However, there are common components in every organization that aims at maximizing output. Some of these aspects include: an efficient administration, the corporate spotlight on addressing its clients’ needs, the strengthening of employees’ view to look for ways of enhancing efficient procedures and basic rapport with the costumers. Most organizations have gained so much through putting TQM into their framework. Most often, the organizations adopt TQM as a way of countering emergencies they face. Total Quality management has a number of laid down procedures that have to be followed to enhance performance at each level of operation of an organization. This method came from the teachings of such quality leaders as Philip B. Crosby, Joseph M. Juran, Edwards Deming and Armand V. Feigenbaum. Total Quality Management is a continuous process and emphasizes on the fulfillment of the clients.
Open Document