Total Quality Management : Tqm

1681 Words Sep 18th, 2014 7 Pages
Total Quality Management (TQM) The Total Quality Management is the concept of processes and integration all of functions within an organization in order to focus on quality control and also approach to long-term success to continue improvement in all aspects but not short- term goal. TQM of business plan began in 1980 in the United States. It was popular until early 1990. Nowadays, in the small business to large business, including restaurant and fast food businesses that used system quality standards to manage the organization because they believed in quality of the standard is bringing them business growth in worldwide. TQM is the most common sense (Shri Ramdeobaba Kamla Nehru Engineer College and National Institute of industrial Engineering, 1993, pp.9-10). Variation is the normal issues in total quality management that affect almost every key performance measure and everyday activities in the workplace. TQM will include the understanding of variation. The goal is for customer satisfaction (Omachonu&Ross, 2005, p.3). By the way, TQM point on quality circle is a small, voluntary group only 8 to 10 members for the same work place to solve problem that useful for employee because they have the same issues on their daily work (Jorethang et al, n.d.). At the one side of management issue faced that point to Six Sigma is a highly disciplined process that helps to focus on developing and delivering products and service. Six Sigma uses tool is common to intervention and can be…
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