Total Quality Management on Prison Services

1933 Words Aug 3rd, 2008 8 Pages
1. INTRODUCTION

Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician, W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986), Juran (1999), Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle, Juran Trilogy, concept of zero defect and Kaizen approach etc. Total refers to every process, every activity and every people of the organization whereas Quality is to satisfy or exceed all customers’ requirements. The key principles of TQM comprise customer and stakeholder focus, participation and teamwork, and process focus and continuous improvement. TQM gained great popularity in the private sector
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His expression is also incorrect. The better quality is attained, the higher performance results are assured. Through process management and continuous improvement in TQM, the prison can achieve higher quality by evaluating the process, identifying the problem, and performing correction or improvement on the ongoing basis. So the prison is always doing the right things first time and the outcome will be a good result. Hence, better performance results highly rely on the level of total quality.

3. HOW TOTAL QUALITY CULTURE TO IMPROVE PERFORMANCE

Two major external customers whom the prison staffs serve are the inmates and the users of the correctional services industries, such as the government and charity bodies. The inmate workers are engaged in various types of industrial work including garment making, leader products, sign-making, metal work, carpentry, printing, laundry services and bookbinding etc. Most of these products and
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