Toyota 's Theory Of Total Quality Management

“If to be in crisis means that the whole system is on the brink of total collapse or explosion, then we probably do not have a crisis.” (Cavadino and Dignan, 2002: 10)

A crisis can be described as disruption or breakdown in a person’s normal or usual way of functioning in life, when individuals are confronted with problems that cannot be solved. (Caplan, G.1961) A crisis cannot be resolved by a person’s customary problem-solving resources/skills. Crisis can be handled different and are different for people in the way they can be handled; a crisis is mush different from a problem or emergency. A problem can create stress and be sometimes difficult to resolve, the

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

The word “crisis” can be defined as any of the following definitions; “an emotionally significant event or radical change of status in a person's life; the decisive moment during an event; or an unstable or crucial time or state of affairs in which a decisive change is impending, especially: one with the distinct possibility of a highly undesirable outcome.” (Crisis).

Crisis management can be classified as a procedure with which an individual organization or organizations can manage a key occurrence that endangers or threatens the institution, its stakeholders, or even the public at large (Birkland, 2006). Lerbinger (1997) identifies 7 types of crises as follows:

A crisis is a situation that seriously and immediately threatens one or more of an organization's four vital assets: life, property, operations/income, and reputation. Crises are characteristically uncommon, unpredictable, and sudden, demanding immediate responses in order to save lives, avert secondary damage, and restore normal operations.

A crisis is a time when a difficult of important decision must be made according to the secondary definition of the term crisis in the dictionary. Personally I feel that this is the best definition in regards to the existing economic crisis the United States is currently undergoing. While there were many factors that have contributed to the foreclosure situation we are presently experiencing, I believe there are just as many solutions we could use to turn our economy around. In response to the recession we must as a country change the way we do some things to enhance the money flow.

Although there are numerous definitions for crisis in the English dictionary, crisis is often thought of as a problematic state or a turning point. Crisis Intervention is intended as a short-term method to help those who have lost their usual coping skills and aims to help individuals return to their normal functioning state before the crisis took place (BOOK).

What is a crisis? A crisis is a time of intense difficulty, trouble, or danger. It’s also something that can just happen randomly at any point in time, that you are never prepared for. It’s a disaster that can never be prepared for. My disaster I’m going to write about is the aftermath that I got to experience personally of a crisis. On April 27th 2011, a massive tornados stretched across Mississippi, Georgia, and broke through Alabama, 60 to be exact. One especially destroyed Ohatchee Alabama and Shoal Creek Valley.

Throughout, life certain individuals face traumatic events in their life, which forms into a crisis. A crisis is defined as a time when a person is in intense difficult phases, and emotionally distress. In particular, an individual faced an event that was harrowing to their life , he or she made react into a crisis situation.

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

Lean manufacturing originated long before Toyota and Ford, however the thought that it originated with Toyota is flattering since they are the ones who perfected it. By creating the Toyota Production System (TPS), Toyota found a better way to produce large quantities of product efficiently with eliminating the waste factor and while cutting down cost. Taiichi Ohno a former Toyota vice president promoted the idea of JIT (Just-in-Time) which means “producing the necessary units in the necessary quantities at the necessary time.” (Monden) Which leads to Toyota’s ultimate goal in the TPS is to improve productivity for better return in investment. To have continuous flow in a production system Toyota sought out to achieve the concept of JIT and autonomation . Since the TPS is what creates the parts who monitors the JIT system? The kanban system which is an informational system that controls quantities being produce in each process. As the discussion carries on throughout this paper about Toyota and their use of the kanban system the topic

According to Lillibridge and Klukken (1978), crisis is an event or situation that cause " 地n upset in equilibrium at the failure of one's traditional problem-solving approach which results in disorganization, hopelessness, sadness, confusion, and panic" (62). In the face of crisis, there is an urgent need to swing to action and communication is the only vehicle that can convey this message to everyone concerned. When crisis occur, communication challenges becomes worsened because the

By 2007, Toyota was leading its industry as the largest automotive manufacturer in the world. Operating under a strong growth strategy, their reputation for exceptional quality and high safety ratings coupled with operational efficiency promoted their competitive advantage. Furthermore, Toyota was principally the symbol of excellence and a benchmark for every other company. When examining their strategy under Porter’s model Toyota maintains a strong combined plan focusing on both cost leadership and broad differentiation. Through the process of lean daily management and just-in-time delivery Toyota led the manufacturing world with a distinguished level of efficiency. Examining their success and processes, manufacturing was transformed and Toyota was the envy of many. Additionally, through innovation Toyota actively sought differentiation as a generic tactic. Hybrid technology was successfully implemented into their Prius model vehicles and the Prius became the first, pioneering mass-produced vehicle of its kind.