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Toys R Us Bankruptcy

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On September 18th, 2017 Toys R Us filed for voluntary chapter 11 bankruptcy protection. By doing so, Toys R Us has relieved itself from paying previous amounts of accumulated debt. According to an article published by CNBC.com and written by Lauren Hirsch, “The retailer has $4.9 billion in debt, $400 million of which has interest payments due in 2018 and $1.7 billion of which is due in 2019.” The company claimed to continue to operate its 1,600 Toys R Us and Babies R Us stores around the world even after filing for bankruptcy. Toys R Us must find a way to effectively build back up its trust relationship with its consumers and allies. Improving its online website to be able to compete with other online retailers such as Walmart and Amazon. Beginning with offering two-day free shipping on sales $35 or more will bring back several customers and increase sales. Revamping customer return policies as well when partnering with manufacturers to offer in-store exchanges and warranty replacements reducing customer disappoint along with a superb convenience for consumers. Focusing on improving customer service procedures will also bring back several customers. Most …show more content…

Offering items to cover the ultimate checklist for baby essentials would be huge. The company could sell cribs, flat mattresses, rocking chairs, baby monitors, dressers, and toy baskets are only a few of the items that Babies R Us could focus on selling to compete and overhaul its major online competitor, Amazon. The company should focus on reimaging their online website, social media, and marketing along with several other things to provide all and more of the features listed above. Children are also an important population to attract and target to improve sales, some selling suggestions would be to have physical displays of toys and items for them to use in store to excite

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