Tqm in Starwood

In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.

MGM Resorts International ( MGM) is a Fortune 500 company traded on the NYSE in the complex and unpredictable industry of gaming and hospitality. MGM is one of the leading global hospitality companies with a portfolio of 15 wholly owned resorts and gaming properties located in Nevada, Mississippi, and Michigan and 50 percent stakes in four additional properties in the US and China ( Exhibit 1). With approximately 45,000 full time employees, the company has an enterprise value of $ 18.09 billion and 2010 revenues of more than $ 6 billion ( Exhibit 2). It is the third largest revenue generating company in its industry. MGM believes its success is due to its reputation for delivering high quality gaming and luxury services and

The generated number from the unusual incidence occurrence report system were collected form the pharmacy and risk management. Four areas were evaluated, rate of accurate compliance with medication policy and procedures, success rate of medication administration, frequency of medication errors, rate of nurse-initiated medication error, and type of errors occurrence. One evaluated all the quarterly reports the year 2015 unusual occurrence of medication administration in the facility , 15% of error where wrong medications. Wrong medication can be are related to sound-alike and look-alike medications.

Starwood Hotels & Resorts Company is headquartered in White Plains, NY. The stock symbol is “HOT”. The company’s wed address is www.starwoodhotels.com. According to Hoovers.com Starwood’s top competitors are Accor SA in Evry, France, Fairmont Raffles Hotel International Inc. in Toronto, ON and Hilton World Wide, Inc. in McLean, Virginia.

Mr Brennan was quoted in the Financial Times saying, “The strategy is to create a branded hotels business. Many of these hotels have great locations but have not had much put into them. We have £100m to invest and renovate these hotels.”

MGM Resorts International Promotions Strategy Denise Watson Principles of Marketing Professor Framan August 17, 2015   Introduction MGM Grand is the world’s major and leading resorts and Casino Company that owns and operates 24 points within The USA. In all MGM Resorts, the main aim is to provide high-quality customer services in all facilities around the world so as to enhance shareholder value and sustainability. According to Hair et al. (2008), customer’s behaviors on selecting a hotel is normally affected by the hotel services and products.

Premier Inn is the name of a British Budget Hotel chain running the largest hotel brand in the United Kingdom. Hotel chain is running 690 hotels with more than 50,000 rooms built in different countries. The hotel chain listed in London Stock Exchange in 1987 with brand name of “Whitebread” and started trading of its services under the chain of “Travel Inn” in order to compete with travellodges. Business operation of Premier Inn is not only limited to city centers but also covering suburbs and airports locations Hotel chain is following the expansion and acquisition policies since the time of its inception and acquired hotel chain named as Premier Lodge in 2004 (Whitebread, 2013). This acquisition increased the number of hotels and the profit as well. Premier Lodge was running with 141 hotels and contributed 70% of the total profit of “Whitebread”. Target market of the hotel chain is not only the leisure visitors and families but also the world business class seeking countless business and travel facilities. Award winning business services, comfortable sleep on king size beds and delicious breakfast are further adding value for the hotel chain while elevating the status of Premier Inn to be the first choice of families and business class to take their stay decisions at Premier Inn. The ambitious and high paced profitable progress of the Hotel chain is opening new ways of expansion and development. The hotel chain is therefore, planning to increase around 45% i.e. 75,000 rooms

Hilton Hotels Corporation – Hilton was founded in 1946 and headquartered in Beverly Hills, California. It has 2,838 hotels worldwide under the brands Conrad, Doubletree, Embassy Suites etc. HTL operates upscale full-service and limited service hotels in urban, airport, resort and suburban locations. It ranks third in the number of employees (105,000) and revenues ($8.6 billion) but second in net income of $552 million.

The Four Seasons international hotel chain is a Canadian based business. There locations are all five star rated facilities that offer luxury accommodations for their guests. However, there business model is rather unique for their industry. As opposed to owning and operating their own locations, the Four Seasons plays more of a management role and partners with local real estate developers who own the properties. There eighty four different locations are consistently rated among the top luxury hotels worldwide and offer world class service to their patrons.

Growing at an annual rate of approximately 2-3%, the industry is divided into four tiers, consisting of budget/economy, mid-scale, first-class and luxury. Though there are countless hotels around the globe, the major players in the industry are the 10-12 parent companies that operate a chain of hotels, often with brands that are spread across the four tiers. In addition to international players, each tier also contains an abundance of smaller hotels that competes in its respective tier .

Starwood offers 1,200+ hotels and resorts around the world. Starwood call their values promises. The look to go and take that extra step in achieving long lasting connections and loyalty across the world. They have value in which they play as a team, this means they look to work globally and fairly across their teams. Starwood have a lot of focuses that they look to achieve on. They will be briefly mentioned below. They look to be committed to helping resource renewable energy sources to help cut down on emissions. While the focus on energy, they have implemented an environmental policy in 2009. As they were the first global hospitably company to look to reduced energy per hotel. They look to focus on food and beverage by integrating

The report focused particularly on the following hotel chain Hilton Worldwide. Hilton legacy began in 1925, it was founded by Conrad N. Hilton. The first hotel was built in Texas and had 40 rooms; today Hilton is one of the most respected brands in the world. The company owns, manages or franchises a hotel group of some of the most famous and highly regarded hospitality brands worldwide, including Hilton, Conrad Hotels & Resorts, Double Tree by Hilton, Embassy Suites Hotels, Hampton, Hilton Grant Vacations, Homewood Suites by Hilton and the Waldorf Astoria Hotels & Resorts. With 4000 hotels and 650,000 rooms in 90 countries Hilton Worldwide is one of the world’s leading hotel. (Hilton Worldwide, 2013)

Starwood Hotels & Resorts is a Fortune 500 company specializing in the hotel and leisure industry. As noted by their website and Hoovers.com, it currently operates close to 1,300 properties across 100 countries while employing about 188,000 employees. The company was founded back in 1969 by Barry S. Sternlicht, and is headquartered in Stamford, Connecticut. The company, is comprised of nine brands of which own and lease hotels and resorts. Starwood currently operates under two segments, hotel business and residential business/ vacation ownership. Each segment is then also broken down into three segments. They are the Asia Pacific, EAME, and the Americas respectively.

Starwood hotel and resort worldwide inc. founded 1991, is an american hotel company with more than 1,200 properties in 100 countries and 180,400 employees at its owned and managed properties. In 2013 it grew same store worldwide RevPAR by 5% in constant dollar. (Starwood hotels company overview 2013) Recognised as one of the world’s largest hotel and leisure companies, Starwood Hotels & Resorts Worldwide, Inc. is composed of nine internationally renowned brands and the

Group and Hilton Worldwide as the world’s largest hotel chain — without owning a single