Training Employees in HSBC Bank in Malaysia: Learning Intervention

Training for employees on key areas are the foundation for well-prepared workforce and will lead to a stable structured organization. The main objective of this type of training is to help to illustrate the importance of training and why achieving the proposed goals is so important for the success not only of the employee but of the entire company.

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

The first three days a company begins their operation the bank will be contacting then so they can open an account. The bank also uses this policy and practice when it comes to managing and developing their employees. The Bank feels that training is extremely important. The bank feels that the training and developing will build up their employees so they are able to perform to their best ability. The bank feels that learning is a win-win situation. The employees succeed in life and also on the job (Shukla-Pandey, 2012).

"Analysis or needs assessment is the basis for wise recommendation about instruction and supporting organizational strategies" (Rossett 1992). The terms used may vary. Some may refer it to

Creating a strong and robust training program for the employees is essential to the success of the company. Training must be available for all employees through various delivery methods in order to meet the different learning styles and employee availability. In-person training will be provided with a certified facilitator along with a human resource representative. Materials will be provided in the form of training booklet available in print and electronic format. On-demand videos will be made available through the company portal. All training materials must be a part of new-employee orientation. Print media and on-demand videos must be maintained and updated in order to provide a refresher course to current employees.

2. (TCOs 2, 8). Explain the basic steps to conducting a person analysis and how a person analysis is used in a needs assessment. Do a very basic person analysis on either yourself or on your professor, based on the job you or he or she is currently employed in (and your comm

Jonassen, D.H., Hannum said in his study that in completing a needs assessment the task analysis is a vital tool for mutually informing the diagnosis of needs as well as the detection of potential remedies for improving performance (Hannum, 2012). In order to acquire results from our Task Analysis we implemented a questionnaire (See Appendix A) for the employees who currently opt out of using COE and observe hands on

At the early stage of implementing coaching, HBL adopted a very basic formal definition of coaching but soon realized that it should be more than that and the coaching skills should include the conviction, emotional intelligence, comprehending bank’s values and employer’s viewpoint to progress in the future. HBL made necessary efforts that included effective communication to implement coaching with its essence. The bank also made efforts that the staff skills should also be enhanced to the level of complexity and sophistication (Ladyshewsky,

Organizational analysis “involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities” (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a

Training is essential for the success of an organization (Fallon & McConnell, n.d.). Three different training techniques that can help develop successful new staff that will improve a business is by having a effective new employee orientation, mentoring, and cross training (Fallon & McConnell, n.d.). For most new employee they are excited to start a new job and to find out what the job has to offer to them. However with every new employee there is an overload of information that they need to know from healthcare benefits, dress code, rule, and parking (Fallon & McConnell, n.d.). A new employee orientation is meet to help cover all this information and a way the new employee can get a feel of what their new job is going to be like. One

Within todays ever-changing working society, training and development is a key part within any organisation. Employees are the main capital within organisations which suggests

According to Lepak & Gowan (2010), needs assessment identifies the gaps that exist between what employees should be doing and what they are actually doing, and it can narrow and fill these gaps based on supporting company’s strategic goals and adding values to the company. In Lepak & Gowan (2010), three analyses should be carried out step by step to locate the gaps among the company’s management structure from top to bottom: (1) organization analysis: determines a company’s progress toward achieving its goals and objectives; (2) task analysis: identifies

In October 1, 2013, BMO was recognized as the only Canadian Bank to receive the ASTD BEST Award (American Society for Training and Development’s) for demonstrating strong commitment to training and development programs. Incorporating programs that can help employees improve and work toward their personal career goals promote job satisfaction in the workplace. These programs, when proven to be effective can be useful in making employees perform more efficiently. It can also be helpful in enhancing their skills and in optimizing potential future growth and developmental opportunities. With this they can achieve high performance and personal satisfaction at every stage of their career. They can gain more knowledge and have more confidence in performing

A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.

This research focuses on the impact of training and development on employees’ performance in the banking industry using Zenith bank plc as a case study.