Training Is Important For Business Aspects Of The Workplace

1828 Words8 Pages
Training is crucial in all aspects of the workplace, but essential within Customer Service. Training a well-developed customer service associate allows the workflow to flourish and grow. Our customer service individuals are a direct face into our business. They are the voice and smile that greets us prior to the first inquiry we may have regarding the business. But ensuring these associates are trained appropriately is a crucial piece to this puzzle. Training is not only required from a business aspect in order to service those inquiring, but also from a service aspect. Objectives: Empathy, positivity, patience, clarity, and improvement are five of the essential skills customer service experts flourish from being trained on. Becoming…show more content…
We will encounter those who we disagree with, we will encounter those who make us upset, and we will deal with those in which we must step back and realize that we have to approach the situation from a different aspect or angle. Being able to control your anger is essential in a customer service area, when feeling yourself lose your cool remember the cues and bring yourself back from the dark side. Focusing on clarity and keeping things simple in emails and instructing those who call in is crucial. Being clear and concise are functions that we must have when communicating in any department within an organization. Training exercises for your customer service department would include taking complex ideas and situations and tasking your departments with converting these ideas into simplistic instructions and descriptions. Continuous improvement is used in the essential skills for all customer service associates stringent training regimen. Continuous improvement is a skill that each associate throughout a company or an individual should be tasked with. This is a growth that is never ending, something that each of us should aspire to use in order to bring our successes that much closer to a reality. Customer Service is key for a business to flourish to their full potential. Allowing the company to grow into a viable, strong and confident one that grows through word of mouth and constructive product that is
Open Document