Training Is Important For Business Aspects Of The Workplace

The employee especially concerns management because in customer service, the success of the products depends on the delivery. Thus, service organizations rely on their employees to create memorable experiences that develop a loyal customer base and ultimately carry out the organization’s strategic initiatives (Longstreet, Sturman, & Walsh, p.4, 2010). The group that will be receiving training for the training needs analysis will be the front of house staff. This staff includes: hosts, servers, bartenders and takeaway. This staff is considered the “front lines” and is directly in contact with customers on a daily basis.

Customer service involves a consideration of what is needed to treat the customers in a desirable

The ability to communicate is one of the key factors to have a successful business. You could offer an excellent product or service, but if you’re unable to promote your services and communicate effectively with clients and co-workers the potential for growth is limited. The principle areas of communication are: Purpose, Style and listening.

Since Chern’s is at the top of its game in training associates to provide excellence in customer service, those skills need to be refined to meet Chern’s standard even though sales associates will already have a good foundation of the concept of customer service upon hire. Communication and Technology, while not as critical as customer service and sales, are still very important to the role but the organization and train on methods of communication specific to Chern’s as well as on the technology staff will use to make them more efficient on the job once hired. Below is a sample of the Job Matrix for Chern’s:

Customer service assistant is working directly with a company's customers, answering questions, providing information, performing research and handling complaints. Because they are often a company's main source of continual customer contact, it's important that they have a high level of specific skills.

Reflecting back on a time I receiving excellent customer service is when I worked as a sales associate at Big Lot’s, our customers are number one priority no matter what job position assigned such as a front cashier, floor, furniture, or freight associate, our goal is to greet customers in a friendly professional manner, answered customers’ questions, addressed problems and complaint in person and via phone, helping customers select products that best fit their personal needs, educate customers on product and service offerings, offering exceptional customer service to differentiate and promote the company brand as well as build customer confidence by actively listening to their concerns and giving appropriate feedbacks are all very important in obtaining an excellent customer service skills.

PATIENCE: When dealing with customers on a daily basis, employees sure to stay patience when customer come to them confused and frustrated, but also employees have the time to carefully listen to customers need. They have a way calming the customers down and decrease the frustration, either on the phone or in person, and they need something. They pretend it’s them on their shoes. They always have to end the problem with solutions by asking. What would customer want to happen? What would make the customer happy? What would make the customer satisfied? Before they hang up the phone or say good bye in person.

The goal is to achieve higher levels of customer satisfaction and create a uniform policy for all employees to follow when dealing with customers. This training will give the employees a deeper understanding of what

Customer service can help to build positive relationships with customers, increase sales and lead to loyal and returning customer which can have a positive effect on the business and indeed the industry as a whole.

Customer service is among the most important aspects a business needs to get right. In its essence, customer service provides your customers the full service – not just a good product and service, but also a quality experience before, during and after a purchase.

At a tender age was taught the art of customer service by my uncle whom I worked for during the holidays at a retail shop. Learned that customer service involves attentively listening to customers, being patient with them also having a clear communication to avoid misunderstandings, among others lessons.

The ability to provide consistently high levels of service can be the deciding factor for the best customer 's experience. In fact, customer service is the foundation for creating a new, high-performing culture that enjoys a solid level of trust and credibility, securing its position as an integral part of the business.

Customer service starts within the organizations, so as I mentioned before, getting the right people in place serves the utmost importance for the organization. Once you have the right people in place you will be able to put their talents in customer service to work.

Prepare an extract for a staff training manual on effective communication, emphasising the importance of developing verbal and non-verbal communication skills, both within the organisation and with external stakeholders.

In addition, trainees would learn to deal with interpersonal problems, such as those that arise when a customer is