Training in Banking Sector

3299 Words14 Pages
Abstract The purpose of this study was to identify the training needs among employees of Public sector bank. In the current dynamic business environment training has become indispensable. The biggest challenge of human resource managers is to train the employees to produce desired results. In the cyclical process of training, training needs analysis is the first step which analyses the areas where training is essential. Total 100 respondents responded to the pre-tested questionnaire, for which Cronbach’s Alpha was calculated to confirm its reliability, which resulted in the score of 0.860. The major findings and evaluation have been done by Statistical Package for Social Sciences (SPSS).The findings can be used to design future competency…show more content…
Training, in this regard, is seen as a very much useful among all human resource management practices for coping with ever increasing expectations of various facets of customers in retail banks. Noe (2009) states that training is a planned effort by a company to facilitate employees learning of job-related capabilities. These competencies include knowledge, skill, or behaviours that are critical for successful job performance. Donald Kirkpatrick (1994) classical model which has acquired wide acceptance over the years identifies four level of training evaluation; Level One – Reaction, Level Two – Learning, Level three – Behaviour and Level Four – Result. The training system comprises of inputs, process and outcomes (Ziderman, 1997). Training-related changes should result in im-proved job performance and other positive changes (e.g., acquisition of new skills; Hill & Lent 2006, Satterfield & Hughes 2007) that serve as antecedents of job performance (Kraiger 2002). Leigh, et al., (2000) stresses that assessing and analysing training needs is important because this builds the foundation by identifying the kinds of HRD intervention needed for an effective effort.“Analyzing training needs provides a focus and direction for the investment an organization has to make in its people”
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