Transformational Leadership Style

9215 Words Jul 24th, 2013 37 Pages
International Journal of Hospitality Management 28 (2009) 254–262

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International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman

Transformational leadership style, market competition and departmental performance: Evidence from luxury hotels in Australia
Anoop Patiar a,*, Lokman Mia b a b

Department of Tourism, Leisure, Hotel and Sport Management, Griffith University, 170 Kessels Road, Nathan, Brisbane, Qld. 4111, Australia Department of Accounting, Economics and Finance, Griffith University, 170 Kessels Road, Nathan, Brisbane, Qld. 4111, Australia

A R T I C L E I N F O

A B S T R A C T

Keywords: Market competition Transformational leadership
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Similarly, Boerner et al. (2007) found that the organizational behaviour of subordinates had some influence on the relationship between transformational leadership and performance. However, subordinates’ ability to communicate task-oriented behaviour influences the relationship between transformational leadership and improvements in job processes. Davidson (2003), Wilkins et al. (2007) and Zetie et al. (1994) argue that motivated employees are more likely to deliver superior quality products and customer services. Hinkin and Tracey (1994) and Tracey and Hinkin (1996) highlight that, despite the intense market competition, senior managers in hotels have traditionally shown a tendency to practice a transactional leadership. Bass (1985) describes transactional

A. Patiar, L. Mia / International Journal of Hospitality Management 28 (2009) 254–262

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leadership style as being focused on clarifying roles and guiding subordinates to achieve pre-determined goals based on rewards. Indeed, transactional leadership offers employees only limited (if any) participation in decision-making or even none at all. Hinkin and Tracey (1994) and Tracey and Hinkin (1996) contend that, while transactional leadership style is likely to provide favourable results in a stable environment, its continual use under intense market
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