Transport4 Task's Underlying Investigation Process

A Computer Software Engineer develops software systems to be used by their clients, such as a website used to sell the client’s products. Although software engineers spend the majority of their time programming and testing the software, a key component to the success of a software engineer is the ability to write a thorough Software Requirement Specification (SRS). A SRS documents the requirements and dependencies needed for the software, prior to beginning any programming. Therefore, a Software Engineer must po The SRS is so important because engineers can have a wide scope of clients that they regularly work with.

The requirement of meeting the sometimes uniquely specific requirements of customers has been causing Derrick’s management some serious headaches recently. They recognize the importance of a client-focused approach to marketing and distribution, but are beginning to feel that they are being exploited by some customers who are never satisfied with the level of service provided, however extensive it may be and this is costing them a lot of money.

Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.

Another way of successfully gathering information is by building a prototype or model of the system, so that users can test or get an idea of what the finished product will be like. With this they can determine issues, problems, or inconsistency with the system. Another important part of gathering information is organizing it so that it can be understood and put to proper use. I propose categorizing the requirements into functional requirements, operational requirements, technical requirements, and transitional requirements. The functional requirements define how the user thinks the system is functioning overall, the operational requirements define what background processes need to be executed in order for the system to work optimally over a period of time, the technical requirements define what technical issues that must be addressed in order to successfully implement the system, and the transitional requirements define the processes or steps needed to implement the system smoothly and successfully. ("Mind Tools", 2012).

Two additional pieces of information you would need to gather from the client in order to best assist him or her.

3. A Use Case is developed to support requirement specification. It is a detailed description of specifications in its simplest form using Realtime scenarios of the functionality requirements between the actors and

Please think of a time when you were required to create value for a customer. Briefly describe the situation, the process you used to determine the client’s needs, and the actions you took to ensure that the client was satisfied.

In this activity I have chosen three customers, Staff, Line Managers and Senior Managers with reference to my own role I will identify their needs and prioritise conflicting needs.

3. Theoretical Approach: State which theory you might use withe the client and provide your rationale.

3) Goal setting- allow the client to set reasonable goals for his/or herself. Once the goal has been established, then we will discuss how important it

Requirements gaps: Making sure that the business is meeting its needs financially enough to use the software and if the software will increase profits.

Here you will need to bring together the importance of meeting the needs of a range of different customers who operate at different levels, inside and outside of the organisation. Hence the need to be able manage in different ways.

The description of the requirement is very important in the process of acquiring an information system, stating of sections it intends to function, opportunities and problems it may arise during adoption stage (Bernroider, 2008). The description is as important

The next step is the selection of the solution, where salespeople customize solutions based on a client’s particular problem, because no two problems are the same. In this step, salespeople throw out suggestions and recommendations to the client, where they will satisfy the customer, therefore salespeople must be a

After the customer recognized a need he seeks information about the problem. He will search more or less information depending on the complexity of the choices to be made but also his level of involvement. Then the customer will seek to make his opinion to guide his choice and his decision-making process with: