Trouble Shooting Information Systems at the Royal Hotel Essay

1295 Words May 12th, 2013 6 Pages
Trouble shooting information systems at the Royal hotel
ITC 6020 - Information Systems Design and Analysis

Table of Contents
Case overview.........................................3
Discussion Question Answers...........................................3-7
Alternatives analysis.....................................7
Conclusion........................................8

Case overview
Blake Cantera is a MBA student who took his first internship with Fancy Consultants & company (FC) during summer break. While a nimble and small, FC afforded the opportunity to with large clients on cutting-edge projects. Blake entered the company and immediately gets assigned to his first account
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2008. Experiencing, MIS. Prentice-Hall, Upper Saddle River, NJ)
Obviously, Blake was so young with zero work experience, and meanwhile, he was told to work along with whole project. Blake is not aware but his oversights of people’s involvements and factors had impacted the entire system. He never asks whether employees are willing or reluctant to follow the new rules. As stated in the case:” the IT director mentioned that the installation and training session had been smooth sailing. Employees had been very eager to learn about the new system but seemed to lose that interest rapidly afterward.” In the meantime, the director of housekeeping and director of maintenance simply note that employees found the old manual system to work much better for their needs. Thereupon, people already get used to old manual and want stay still without trying new stuffs.

The general manager of Royal hotel
In the case, The GM of royal hotel was initially described as a no-nonsense, old school hotelier. But what actually the solutions Blake proposed was all like “New school” stuffs, which relies on electronic access and phone interface reporting, digital information tracking rather than hierarchal information reporting for high efficiency. Whereas, it looks like the GM did not really care what kind of solutions will be employed, but he did care about what the results are

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