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True Gourmet Restaurant Supplies: Case Study

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Bill, I received a message from Tiffany White, Vice President of The True Gourmet Restaurant Supplies. The message states that she had been in contact with Halsey Moreno numerous times regarding a large order of furniture for their opening day. Communications began between Halsey and Ms. White more than a month ago when it was discussed that they would need the furniture delivered and assembled by Monday, October 6. According to Ms. White, there was a period of at least two weeks without communication from Halsey. Tiffany was informed three days before the delivery was to be made that there would be a delay, and we could not come through on what had been originally discussed. At this point, Ms. White was left with no time to contact another

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