Tuition Insurance Case Study

Decent Essays
The underlying issue that is being presented is that of the voluntary Tuition Insurance that is automatically added to student’s billings accounts at the start of every new semester. Documentation shows that that first mention of Spring Tuition Insurance occurred at the time when the Spring 2017 Bill was issued, November 18th, 2016 as an ‘important note’ footnote. This note mentions that waivers should be submitted by the billing date, and the at the final deadline is midnight on January 16th, 2017. Following the initial email, an email on December 13th, 2016 notes that a remainder balance was on my account. This is when the payment plan was set up to cover the tuition charges for the semester and not the addition of the Tuition Insurance amount. No further emails were sent in regards to remainder balances on my account, because of not including the insurance fee before the January 16th midnight deadline. Spring 2017 semester started January 17th. Confirmation of Tuition Refund Insurance was not sent until the 7th of February. The charged was questioned on the day after, saying that there was nothing that could be done.
It is important to note that this was not the case for Tuition Insurance in Fall 2016, where an email was sent on August 3rd, 2016 as a reminder that a balance on my student account still remained for the fall semester and
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There was a lapse in communication in reminders (and a change in the way that Tuition Insurance was applied from Fall 2016 to Spring 2017), and never a proper introduction to what all is entailed by the newly appearing Tuition Insurance. Something that I am sure is now covered in Orientation for the school. I would like to continue my education at the BAC. When the premise of this appeal was made, my mother (who communicated this with an employee in the Bursar Office) discussed the sensitive
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