Two Men and a Truck

The aggravating conflict was between American top-management (represented by Andrew) and Korean top-management (represented by Mr. Song) in solving the situation. Both believed that what it wants is incompatible with what the other want (mutually exclusive). The American side blamed Korean consultants' lack of experience for the problem of behind the deadline, while the Korean side blamed Ellen's capabilities. This conflict was also a dysfunctional conflict as it harmed the company's harmony and business. If the management could not find a solution to solve conflict, the company would fail to meet the deadline, which might totally kill the company's reputation.

To ride on the coattails of a larger chains advertising wings and not have the ability to compete with them only makes the Peaceful Rest look weaker and less appealing. Consumers depend on the strength and dependability of a chain to meet their needs. (Kayaman & Arasli, 2007). The decisions that Tristan is left with is choosing a franchise company.

The symptoms of the communication are they never empowered their employee. Every decision that employees made must be wait SMART has given its approval. That makes all the employees become lazy and satisfy with their personal situation. Kate even cannot contact with Jeff when she has a situation need to handle in. I think that Kate is very

Due to the attempts/ failures of multiple ownership agreements: the franchise appears as unwanted and undesirable to outsiders

In this case, the conflict is on both sides. They are dysfunctional in a conflict involving individuals. But if you look closely at the entire team, you have a functional outcome. mostly. The situation between Marty and Trudy is not normal, because they only add to each other's stress through all the arguments. If they can reach an agreement, then they will certainly be functional. Then there was a dysfunctional clash between Marty, Russ. With Marty's replacement for Russ and Mickey, he has led to the team being eliminated and may have failed.

But where are the highlights on the duties of those who play key roles in the company’s evolution?

Generally, statutes and case law governing franchising emphasize the importance of good faith and fair dealing in franchise relationships. If a franchisor exercises too much control over the operations of its franchisees, however, the franchisor risks potential liability. A franchisor may also occasionally be held liable—under the doctrine of respondeat superior—for the tortious acts of the franchisees’

Essentially a counter-culture

The major challenges that she expressed to me were understaffing and constant bickering between certain female co-workers. With regard to understaffing, corporate has not offered any viable solutions, due to non-peak times in the ER. This means at times it is either feast or famine. The staff knows this and tends to simply suck it up and pull together when it gets busy. When co-workers come to her with a complaint she takes time to discuss the matter in depth and non-judgmentally with the employee, surprisingly in most cases she stated that after the discussion it turned out that the problem originated with the one filing the complaint. She further works with the person on strategies to be a more effective interpersonal communicator and soon the problems lessen or resolve entirely.

For the Management section, it is apparent that Mike has internal employee issues, as the majority of the employee have been written up more than once and some as many as six times. Tim cannot allow the employees to ruin the coffee shops reputation.

Lisa was a vital asset to the company. She brought in new business, her accounts were prosperous, and her opinion was coveted on a daily basis by partners that she longed to be equal with.

Commins was the go-to person throughout the company when work and/or personal issues arose. Don Head, marketing manager, “was considered a ruthless operator” and seemed to be more trouble than he was worth (McShane & Von Glinow, 2013). Yet he contributed to the continuous rising sales and was a marketing guru. Jason Palu, production manager, “was a soft-spoken man” who worked hard to get to his current position (McShane & Von Glinow, 2013). Although revered for his expertise and efficiency, his autocratic mindset left many of his staff jaded. Heather Berkowitz, chief webpage designer, had a very eclectic work lifestyle. She dressed provocatively, had blue hair, and seldom arrived to work before 11:00am. Yet, like many of the others, her quality and quantity of work outweighed her undoubtedly unprofessional demeanor.

Though the issue looked like personal conflicts on the face, it actually stems from the friction between two departments fundamentally different in their working methods and thought processes. The fact that the two managers, Ellen and Ronnie, with different working styles leading these two departments has only compounded the problem. Ellen’s complaint was that Ronnie’s team is not sending their timesheets in time, which is leading to late payments from the insurer and shortage in cash flow. Even Ronnie acknowledges this but the solution appears to be different in each other’s minds. Ronnie is adamant that they just need more time, while Ellen is saying that genuine effort is required, not just time extensions. As much as

Franchisors are increasingly having to be more and more selective in the adoption of franchisees with factors such as economic climate and the potential difficulty with growth playing key factors in the decision making process. It is not simply an ability to grow which creates a successful Franchise and nor is it the desire of any franchisor to adopt every potential franchisee. Franchisors are becoming more and more scrutinising as the global economy declines. There is a general understanding within any franchised

To be an affective sales manager at Phoenix, Mrs. Richardson needed to be able to bring together this group of insubordinate employees who seemingly did not work well as a team. Of these employees, only a few had been meeting or exceeding expectations of the organization. More so the attitudes of the employees were so far from acceptable that there is question as to why they held the positions that they did. Alex Hoffman, top sales representative, showed little respect for Mrs. Richardson, however as he consistently brought in sales he was not a candidate to let go. Although, Mrs. Richardson still should have had a discussion with Mr. Hoffman about his actions and the fact that when other employees perceive his disrespect then they may in turn do the same. On top of that, Sarah Vega continuously showed up for work late and even missed one day per week on average. These actions are unacceptable in the workplace and worthy of termination. A third employee, Chelsea Peterson, showed absolutely no respect for her new sales manager. These sorts of actions do not deserve to go unnoticed or unpunished. Melissa Richardson should have scheduled a mandatory meeting for all employees in order to lay down the law. She needed to tell them all together as a team exactly what her expectations for