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Types Of Operations Found Within Businesses

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1.1 Outline the main types of operations found within businesses Every business is managed through multiple business functions each responsible for managing certain aspects of the business. There are four main types of operations found within businesses: • Marketing function – which is responsible for communicating the organization’s products and services to its markets in order to generate customer requests for service • Product/service development function – which is responsible for creating new and modified products and services in order to generate future customer requests for service; • Operations function – which is responsible for fulfilling customer requests for service through the production and delivery of products and …show more content…

People, process and technology are one commonly used distinction. Process, organisation and technology are another. Andrew Campbell of Ashridge Business School refers to five domains: Process; Information systems; Locations and buildings; Organization and people; and Suppliers and business partners. In addition, an organization is a complex system. An operating model breaks this system into components, showing how it works. It can help different participants understand the whole; can help those making changes check that the whole will still work; also help those transforming an operation coordinate all the different changes that need to happen. Furthermore, there are four different operating models: 1. a single line of business where most revenue comes from a single activity; 2. related businesses where diversification is achieved by adding businesses that complement the original activity; 3. a diversified firm that combines unrelated businesses such as an oil company and a fertilizer business and 4. Conglomerates – diversification is achieved without regard to complementary or synergistic effects. 1.3 Evaluate the characteristics which differentiate operational systems All operations processes are similar as they all transform inputs, they do however differ in terms of the volume of their outputs, the variety of outputs, the variation in demand for their outputs, and the degree of visibility they have. High volume, low variety, low variation and low

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