Types of Communication Methods

Communication is a process of transferring information from one person or from a group of people to the other. Communication can also be defined as a way and form of passing or receiving a message. People communicate to express or share a concern and allow the passing of message. By not communicating can limit the people’s ability to connect with each other. For instance care worker to care users and other professionals in the care setting environment. People communicate so that they can understand the needs of others and it ensures ways of building trust and resolving conflicts. Communication is a two way process that enables sharing of experience.

According to Schwartz (2001), communication can be said to be the process that involves the sending and receipt of messages of information among individuals. The communication process consists of two things. It involves the sending and receipt of a message. The message sent and received can be classified into two broad categories. These categories include non-verbal and verbal messages.

Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).

What is Communication? It is the use of messages to create meaning within and across a selection of contexts, cultures, methods and media, according to the Association for Communication Administration. It is a learned activity you must learn to speak your native language, operate a cell phone or even use gestures that are common in your culture to make communication. You must also learn to receive and interpret messages from others whether it be in verbal or non-verbal communications.

Communication – Transmission of thoughts, feelings or information via body language, signals, speech, writing or behaviour.

Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.

20 years ago when someone said communication people thought of actually talking face to face with someone, but now that technology and communication have meshed together when someone says communication people think of texting someone on your phone or emailing someone off their computer. Communication by definition is “the imparting or exchanging of information or news,” or

The Oxford Dictionary defines communication as “The imparting or exchanging of information by speaking, writing, or using some other medium ”. According to the Merriam-Webster Dictionary, communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour . The Collins Dictionary defines it as the imparting or exchange of information, ideas, or feelings . The Business Dictionary’s definition of communication paints a bigger picture of the act, defining it as a two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings, but also create and share meaning . With these in mind, it is easy to define communication as the giving, receiving or exchanging of information, opinions or ideas so that the message is completely understood by everybody involved . In Health and Social Care, Communication is extremely important to ensure that the right message is passed on to the right person in the right manner, based on their needs and preference, to prevent misunderstanding and to maximize on the smooth operation of the organisation ultimately to foster a save environment for all the persons involved, service users and providers. To help understand the concept of communication and how it works better, various scholars have developed theories of communication.

Communication, the act or process of using words, sounds signs or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else. (Merriam Webster dictionary). There are four forms of communication; verbal, non-verbal, written and visual.

Communication is the activity of conveying information through the exchange of thoughts, messages, or information, by speech, visuals, signals, writing, or behaviour. It is the meaningful exchange of information between two or more living creatures1. Effective communication is a reciprocal interactive process in which sender and recipient have responsibilities to ensure that a message has been received and understood.

Communication is a process where we share our feelings, ideas, thoughts, suggestion, experience, feedback, opinions, etc. It’s a dialogue in which the sharing of meaningful information are constantly coming in and going out between two or more people in order

Using examples of organisational communication, discuss what the four main approaches to media research explained by McQuail (2005, ch 3) offer to an understanding of company media communication.

Communication refers to the combination of all activities which will facilitate the transmission of messages from sender to receiver. It includes several key decisions like selecting the appropriate messages to be sent, and selecting appropriate channel through which the messages will be sent (Feingold, 1987).

The paper develops a theory of communication in which the sender’s and receiver’s motivations and abilities to communicate and process information endogenously determine the communication mode and the transfer of knowledge. In contrast with the economic literature, which focuses on the (mostly costless) transmission of soft and hard information, it models communication as a moral-hazard-in-team problem, in which the sender and receiver select persuasion and message elaboration efforts. The paper shows how strategies and outcomes depend on whether the receiver needs to absorb the content in order to act (executive decision-making) or uses the

Upward communication is the flow of information from subordinates to superiors, or from employees to management. Without upward communication, management works in a vacuum, not knowing if messages have been received properly, or if other problems exist in the organization.