Types of Conflict in Communication

601 Words2 Pages
1. There are five types of conflict. These are misunderstanding-miscommunication; disregard or disrespect for other people; conflicting egos; impatience; and fear and insecurity over loss of control. In the health care setting, conflicting egos and impatience are probably the two most likely in that order. In particular, conflicts can occur among physicians and administrative staff or between physicians or involving nurses as well. Many people in the health care setting are experts in their fields, and are specialists, so might have a certain degree of ego attached to their jobs. Hayward (2007) suggests that egoism in work contradicts the objective of success, and therefore makes the case for building an organizational culture seeks to remove ego as much as possible. In a health care organization, ego arises because many positions have referential authority built into the structure of the organization. This makes ego more difficult to combat, but it is necessary for a well-run health care organization to set out specific boundaries for one's referential authority, and one's formal authority. If all employees are trained on the relative hierarchy of these different forms of authority in a given situation, this provides people with the hierarchy of communication flows that can allow people to take their egos out of decision-making. Moreover, ego is often correlate with a lack of respect for others. The organization, therefore, should cultivate a culture where respect is more
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