Types of Conflict in Organisations

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Conflict Identification and Resolution Name of Student Institutional Affiliation Conflict refers to the struggle or disagreement between people or parties with opposing principles or opinions. An interactive human being is involved in quite a few conflict scenarios through the course of his or her life and a group of people in a team or organization is quite often faced with conflicts as a result of differences in ideologies or when one party doesn't perform as well as expected. Examples of these conflicts include; leadership conflict, interdependency based conflict, working style differences, cultural based conflicts and personality clashes (Fareed, 2015). In an organization, for example, personal issues are one of the…show more content…
There are several steps that can efficiently solve a conflict if followed correctly. Over the past century experts had researched on the best ways to resolve conflicts and came up with a six step conflict resolution formula (Bill & Joann, 2012). The first step is to cool off so as to “diffuse heightened emotions”. It is virtually impossible to solve a conflict when the affected parties are still high with emotions. It may look so simple but it is sometimes hard to take control of our emotions especially when we are angry or enraged. Cooling off can be done through many ways some of which include; taking slow deep breaths, taking a quick walk or taking a moment to think about five things that would make you feel happy. The second step in conflict resolution is to “listen attentively and accept the other party’s perceived issue”. Listening doesn't necessarily mean that we are in agreement in what somebody is saying. Once emotions have been put in check, it is important that one of the conflicting parties airs out its grievances until it is convinced that the other party has clearly understood what they are talking about. Once one party has been heard it is supposed to keep quiet and listen as the other party makes its point.”I messages” are the best tool for communicating in this type of scenario it allows for clear expression without attacking. (Bill & Joann, 2012). The third step in this conflict resolution
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