preview

Uber Customer Service Essay

Good Essays
Open Document

Uber Customer Service Rep Creative Exercise

I. Support Examples

Keeping riders and drivers happy is a huge part of the job.

Let’s see how you'd reply to some tough emails we've seen, listed below. You can take liberties with refunds as you see fit. At Uber, we use a casual and fun tone, but remain professional. (Please write your answers in another color to distinguish)

Driver turned a two mile trip into an 8 mile trip. No way I’m paying this. Expect a chargeback and some posts through my social media channels.

Thank you for your email . We appreciate customers who let us know when things aren't right. Unexpected road trip is not pleasant for most people. On behalf of the team here at Uber, I sincerely apologize for any inconvenience …show more content…

I am not receiving email receipts after my rides, and I need them to expense trips for work.

It is possible the email is hiding in their spam or junk folder or they provided an incorrect email address , I would have the customer check their spam folder. If that doesn’t fix the issue they may need to log in and confirm that their e-mail address on file is correct. Another alternative would be to have them log into their Uber account and make sure they have the correct email listed . while there, they can also view their ride history and resend the receipt to themselves.

2. I would like to request an uberTAXI from the SAP Center but I don’t see the option in my app.

This depends on the location of the customer , whether they are indoors or outdoors. Their location helps pinpointing their exact GPS location. They would need to move to an area where they ca receive GPS signal so that the app accurately reflects their current location. If they have a latest phone I'd recommend them to click ‘Pickup Location’ and manually enter in the SAP’s address. Otherwise they might have to request metered service from an UberTAXI .

3. I got signed out of the Uber app on my phone and I forgot my password. I’m trying to reset my password, but it keeps saying that my email address isn’t

Get Access