Ucf Community Care Center Case Study

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Accordingly, hoping for relatively a quiet day as a newly Practice Manager is necessary to keep the UCF Community Care Center (UCCC) organized and out of trouble. This facility is open Monday – Friday from 7 a.m. to 5 p.m. and Saturdays from 8 a.m. until noon. However, it was 3:20 p.m. when an important call from the front desk stating a patient arrives late for 20 minutes of 30 minutes because of a flat tire and his cell phone battery died wants to talk to a manager. To some extent, UCCC clinic policy is clear that past 50% of the appointment time has elapsed, the patient needs to reschedule. Certainly, many options can be taken into consideration to maintain fair satisfaction. For instance, the patient is treated appropriately regardless
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