Undercover Boss: Boston Market'

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Our organization is profitable because of our customers and our employees. In order to keep our business operating successfully, we need to make sure our customers are getting the highest level of service at all times. We rely on our employees to provide this stellar customer service experience, so they need to understand how to maintain that. The goal of this new employee training is to teach new associates our expectations on how they can create that experience for customers. The training will teach them how to build loyalty with customers; how to create good first impressions; and how to manage the expectations of customers. Our customers expect great service every time they interact with one of our employees, so it is our job to make sure that happens, regardless of who they are working with.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Having held a variety of customer service-type positions from an early working age, I developed the necessary skills for performing this job effectively. With over 15 years of employment working with the general public, both in person and

The consumer experience in a service encounter is absolutely critical to the prolonged success of an organisation. Driggs (2008) explains that through the delivery of a superior service, a company can create a sustainable competitive advantage, and as a result, establish the roots of customer loyalty. Such loyalty is the direct outcome of personal interactions between employees and customers (Hennig-Thurau et al. 2002).

Raine goes into detail about how good customer service become a staple of the customer service industry. Raine writes that companies started to advertise that they had the most hospitable and caring staff, the goal of this to show that the company truly cares about the customers.

Direct attention: He can improve his customer service by providing direct attention to what the customers are saying. Practice active listening so his customers feel heard. Clarify and rephrase what the customers say to ensure he understands them. He can empathize with and reflect their feelings by saying things like, “That must have upset you” or “I can see why you feel slighted.”

Providing their customers with good customer service is one of the most important thing The Home Depot aim to achieve. In fact “providing excellent customer service” is listed as one of The Home Depot’s core values. For this reason customer service training program would align within the goals that the Home Depot set to accomplished. Customer service representatives, managers, sales people, and anyone in customer focused position will be a part of this training. Customer service performance appraisals will also help determine of which of these employees need to be a part of this training.

Customer service can help to build positive relationships with customers, increase sales and lead to loyal and returning customer which can have a positive effect on the business and indeed the industry as a whole.

I have been providing customer service since 1999. I have worked in retail, call centers, door-to-door survey, and public works. Every avenue I have provided customer service, the customer satisfaction with the services I provided was my priority. I was knee on making use the customer issue was handle with care and communication was always key in any transaction from complaints, inquires, and sale.

Have you ever went to a grocery store or a retail shop and received bad services? Did you want to go back to the store after they treated you so poorly? One thing I have learned from working in a grocery store is that no business can be successful without the support of their customers. In this paper, I will be comparing and contrasting two major companies, Hot Topic and Nike. By comparing these two successful companies, I will prove that companies have no chance of success unless they take care of their customers. I will compare their missions and history. These comparisons will prove that good customer care is the key to any company's success.

After listening and reviewing the customer service call between Roberto and Nina I heard a variety of good and subpar customer service skills. Immediately I noticed that Roberto introduced himself and the department he works for. After Nina introduced herself Roberto acknowledged her by greeting her and repeating her name. These are examples of good customer service.

I am currently working with Coles and my duties are mostly around interacting with diverse customers; talking to them and solving their queries. Few of the factors which I always keep a look out for while doing my job are; to be an active listener, approach customers proactively and to take pride in the experience that I provide to each and every one of the customers.

customer service is the way I speak to customers over the telephone and how I treat them. I also

Significant studies concerning customer service in the Healthcare industry provides evidence of its value and how it builds patient or resident trust (Cox & Cook, 2017). Excellent customer service should be the top priority to any industry, especially in health care because that directly deals with the customers health and care.