Understand factors that influence communication and interpersonal interaction in health and social care environments

2400 WordsNov 11, 201310 Pages
Unit 1-Task 2 P3, P3, M2, D1 Understand factors that influence communication and interpersonal interaction in health and social care environments This booklet is about people who may have difficulty communicating with someone else and may need extra added help and how to overcome the communication barrier. One to one between a care worker and a service user who has a hearing impairment. It is morning and the service user is just getting up after a difficult night’s sleep and in turn will be having breakfast in the main dining room. Argyle’s stages of communication cycle is a 6 stage cycle made up of-an idea occurs, message coded, message sent, message received, message decoded and message understood. First stage-Ideas occur…show more content…
If the patient has a technologic aid to help them communicate with people then the carer should make sure they have helped the patient with this before they leave for breakfast for example if the patient has a hearing aid then the carer should make sure this is attached to the patient. All the things that the carer had done to help the patient are overcoming a communication barrier. They are becoming more comfortable with each other which is forming a better relationship between them both so the patient will confide in the carer more and will have more trust in them. Group meeting between service user, who has had a slight stroke, resulting in some speech impairment and movement loss. Service users relative, nursing and care staff from the nursing home, doctor, social worker and physiotherapist to develop a suitable individual care plan. Tuckmans stages of group interaction is a 4 stage process involving forming, storming, norming and performing. Stage 1-Forming There will be high dependence on the leader to start the conversation and the individual roles and responsibilities will be unclear. The leader must be ready to answer a lot of questions from the rest of the group about the purpose of the team. In this scenario everyone will be polite to each other and welcome each other happily. Stage 2-Storming The team will address problems that they are supposed to solve, how they will
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