Understand factors that influence communication and interpersonal interaction in health and social care environments

Communication eases anxiety of the patients and eliminates more possibilities for mistakes, and lets each party know what is expected of them it also helps the care worker to communicate and use their skills to meets the service user’s rights and needs. In a care home, there are elderly people who may have speech difficulties, be hard of hearing, but the care worker should not use the effective communication skills too much because if the care worker speaks to one of the elderly which has hearing difficulties he must ensure he does not speak to loud as the elderly person may feel intimidated and may feel that the care worker is

The Argyle’s communication cycle theory is process commonly used in the health and social care sector to explain how communication can be effective, this is a theory in which can enable a person to understand what is being said or wrote, and to be able to respond to the conversation appropriately. This theory has six stages and these include;

So now on to the six steps that make up the communication cycle. The first step of the six is when an idea occurs. This is when the sender of the message has to think about something that they may want to communicate about. For example, if it was in a health and social care setting, for example at a doctor’s surgery the GP will think of how he is able to communicate with his patients and this will make it more efficient for him. The second step of the communication cycle is when the message gets coded. This is when the sender has to consider what they are going to say and how they are going to say it, so if they are going to use

Nurses and family members need to speak slowly and clearly, in a low pitched voice, maintaining an open friendly communication manner and also using eye contact and touch. Speaking slowly is very important as it allows patients who can’t have a conversation to understand you better, patients with dementia take longer to process information and sentences, so speaking style such as emotion, sound volume and what you say can be the difference between a patient with dementia understanding you and not. It slowly allows the patients enough time to take the words in and process the sentence. Speaking clearly and in a calm voice will help reassure the patient and help them cope with following your words. Speaking clearly and calmly will help relax the patient. A nurse should avoid speaking sharply or raising their voice, as this may distress the person even if they can't follow the sense of your words. Low pitched voice is used to calm the patient and not bring about any distress or frighten them. Low pitched tone can be used to sooth the patient if in any distress. Gaining eye contact with a patient is very important, if they are sitting down kneeling down at there level can be of benefit so they no you are there. This allows the nurse to get their attention and help them focus on the conversation without scaring them. Maintaining eye contact while speaking with the patient can also be of benefit. Love and affection can

The communicator should be on the same level as the receiver of the communication; this allows the receiver (Mrs Hedges) to read facial expression and, if possible, lip read. Being on the same level as the receiver of the communication, also allows them to focus and listen more efficiently.

Michael Argyle is a social psychologist who developed theories about interpersonal interaction and human communication. He carried out experimental theories of non-verbal and verbal communication to develop and test he’s theoretical ideas. He has a communication cycle which explains and predicts how communication can occur in a one to one situation.

4.7 People from different backgrounds may use communication methods in different ways, for example people from different religious beliefs may find some gestures different so you should always make sure you are not doing something that may offend them, and you may also have a language barrier here. Also you may have someone who is deaf or hard of hearing they communicate in different ways, by sign language or pictures to help you understand their needs.

P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

Michael Argyle (1972) looks at the cycle of communication which involves six stages this is about sending receiving and the decoding of messages between individual and also groups.

M2, review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

Argyle's stages of the communication cycle were an idea occurs, message coded, message sent, message received, message

Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clearly pronunciating properly however is not patronising in any way making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware.

M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication

Evaluating the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

As a member of the health care team, with the primary focus being on the treatment and care of the patient, the technologist will have interactions on a variety of levels. Initially, the process of interaction would begin with the physician providing either a documented or verbal order. Being accepted and addressed in a proficient manner with a focus towards accuracy and efficiency that is supported through due diligence from preparation and readiness. Followed by interaction with the patient in a calming and professional demeanor which would be reassuring for a patient under stress due to uncertainty or injury. Demonstrating a confident and professional manner which supports the overall focus of care of the patient. Enhancing and supporting