Understanding Organisations and the Role of Hr Essay

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Information Sheet

Main Products and Services of the Organisation

East Midlands Ambulance Service NHS Trust (EMAS) provides emergency 999, urgent care and patient transport services for 4.8 million people within the six counties of Derbyshire, Leicestershire, Rutland, Lincolnshire, Northamptonshire and Nottinghamshire.
Main Customers

Our main customers are members of the public calling 999 emergency services. In addition we have a Patient Transport Service (PTS) who undertake journeys to and from routine health appointments.

Purpose and Goals of the Organisation

All NHS ambulance services must respond to 75% of Category A emergency calls (the most serious and life threatening) within 8 minutes. Within 19 minutes 95% of
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This has seen EMAS move from transporting patients to the healthcare provider, into a service that takes healthcare to the patient within the community (EMAS 2011).
Reconfiguration within the service is a further external factor. EMAS has been influenced by the merger in 1999 and 2006 of six previous ambulance services into the East Midlands. Over recent years, we have seen a shift from traditional command-and-control cultures of the former organisations, to localised, empowered management teams working within the heart of their communities.

Becoming an NHS Foundation Trust is an external factor that is already having a major impact. An NHS Foundation Trust is a new form of NHS organisation with greater freedom from Government control so that it can better meet the needs of local communities. We are currently developing our application. NHS Foundation Trust status will provide the freedom to invest surplus funds. We will be able to plan for a longer period, 5 years plus so we can be more confident in how we will develop.


ACAS Advice Booklet – How to Manage Change (ACAS/B23)
ACAS Advice Booklet – Recruitment and Induction (ACAS/B05)
ACAS Factsheet – Recruitment and Selection (ACAS/S06)
Armstrong, M. 2003, A Handbook of Human Resources Management Practice, 9th Edition, London, Kogan Page
Behan, S. 2010, Recruitment and Selection, EMAS Policy
Crawford, N. 2009, Work Life Balance, EMAS Policy
Department of Health. Connecting for Health
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