Understanding Patient Satisfaction Surveys

The second concept is the patient satisfaction of the services that are provided at different medical facilitates. Some indicators for patient satisfaction are the number of patients that took patient satisfaction surveys and the number of comments from patients that wanted to see changes. More variables of

Healthcare is the single largest business around the world and plays a vital role in society today. The desire to enhance quality of care in healthcare delivery has increased tremendously.

“Patient outcomes become the ultimate measure of quality as they reflect the influence of both structure and process of care” (Stanik-Hutt et al., 2013, p. 492). The use of patient satisfaction tools is routine in healthcare facilities. What actually do the results of patient satisfaction surveys tell us about the quality of nursing care? The results of patient satisfaction are used to better understand what can be done in the future to improve the patient care outcome, ultimately achieving the most desireable outcome. It is essential to know exactly how APRNs contribute to the quality, safety, and effectiveness of healthcare so that they may be utilized to the best of their abilities to provide evidence based

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

Surveys are often used to evaluate systems within health care entities. Such objective data is often used by leadership within an organization to evaluate the effectiveness of organizational systems and processes. Suppose there was a recent decline in patient satisfaction, employee satisfaction, and culture of safety surveys. As an innovative healthcare leader, how would you approach addressing this recent data?

At UCF Community Care Center, our main focus and concern is our patients. Our main goal is to ensure that each and every one of our patients is satisfied upon leaving our office. “Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care” (Prakash, 2010).

At times, with certain things, my patience level is not as high as it should be. I tend to want things right in the moment. Even though I am not patient, it can still have a good impact on my work. Because I am not the most patient person, once I start working on an assignment or something, I always am impatient and want to finish it right there and then. This could be seen as a good attribute because I always finish work quickly once I have started it. This could be a good asset to your company because there are many people out there who are very relaxed and take long breaks on work. I am the complete opposite of those people, and I am impatient when completing work and wanting to finish it quickly.

I am going to play devils advocate a bit here in regard to health care centers using patient satisfaction survey measures to improve the quality of care they provide to patients. Of course nurse and patient satisfaction surveys play an important role in keeping health care providers accountable for the patient care they deliver and ensuring nursing staffing levels are adequate to guarantee patient safety in medical settings. However, having worked in the health care arena for fifteen years, there are times that patient satisfaction survey metrics can be detrimental to health care providers’ careers and the quality of patient care delivered. For instance, Robbins (2015) explains sometimes health care providers will go out of their way to give patients what

Another example is card system. In 2003, united health care group introduced the electronic medical ID cards for members. It helped all health care providers and health care facilities to access the patient’s benefits information’s and their claims histories with in few seconds. This information can support hospitals and other health care facilities, so they can able to save millions of dollars. (Unitedhealthgroup.com, n.d).

Patient satisfaction is considered an important element of the quality of healthcare, a leading indicator of patient outcomes and a top priority for hospitals and providers. There is an increased need to improve quality in the delivery of healthcare services, partly due to the Centers for Medicare and Medicaid Services pay-for-performance reimbursement methods. Adjustments increasing to 2% in 2017 will affect more than 3000 acute nursing facilities nationwide. The Centers for Medicare and Medicaid Services uses the Hospital Consumer Assessment of Healthcare Providers and Systems survey that measures ten specific aspects of a patient 's care, and results are reported publicly. There has been a great deal of discussion for and against the survey on all levels of healthcare. Research indicates that a customer service approach is the leading indicator of patient satisfaction. A better customer service approach is the product of satisfied employees. Nurses play a significant role in the customer service approach, including advanced practice nurses.

Finally, through making a visible presence within the online marketing the health care organization will have presented their existence to many within their communities to allow them the knowledge of their facilities and services that are available. “Susan Eisen (2007) reports to the extent that patient satisfaction assessment efforts are reliable, valid and appropriately used, their results hold promise for improving particularly, interpersonal aspects of healthcare quality. After much concern about increasing impersonalization in the current healthcare system and pressure on providers to see more patients in less time, efforts to assess patient satisfaction should, at least, serve to raise the consciousness of healthcare providers, administrators

Active engagement of patient and families are critical. Organizations may have patient and family advisory committees, as well as patient surveys to continue to give feedback and improve patient satisfaction. Patient experience drives outcomes and consumers see patient experience, but the influence it will have on how long they engage in the healthcare for the long-term. An active measurement and feedback reporting of patient experience is necessary. The implementation of value based purchasing (VBP) and Random CAHPS surveys have all driven action. Also, the emerging Star rating

Improving your patients’ satisfaction is also about incorporating systems that allow you to make information about you and your practice more accessible for your current and potential patients. Your practice should be accessible through social media, texting, email and telephone. In addition, the convenience of patient portals, the ability to pay balances online, as well as complete online surveys and schedule appointments improves your patients’ experience.

Other challenge is patient can be concerned with privacy they want to be in sure that the information that you provided does not release any other personal health information or can be used against them if they were to report their level of discontent, it is important that “consent controls need to be built into the system such that there is no potential for PHI to be collected without the patient’s consent”(Webmaster, 2017). Nonetheless surveys are great ways to understand the needs of patients find out where improvements need to be made within practices and help so that quality standards and satisfaction levels can be

Many have utilized patients’ satisfaction, patients’ engagement, patients’ preferences or patients’ quality of care perceptions as equivalents or proxies in conceptualizing and measuring patients’ experience. While few dimensions overlap among such constructs, patients’ experience is a distinct concept that requires a separate measurement tool in order to fully appreciate its effects on a wide range of healthcare outcomes (Jenkinson, Coulter, Bruster, Richards & Chandola, 2002). Despite the many difficulties associated with the measurement of patients’ experience, the authors (Jenkinson, Coulter, Bruster, Richards & Chandola, 2002) suggested the use of mixed methods approaches. Mixed methods arguably generate a wealth of quantitative, as well as qualitative data that could be incorporated together in formulating a robust measure for the measuring patients’ experience. Focus groups, units-levels questionnaires, direct patients’ feedback, photo and voice assessments, and authentic evaluations are all available to researchers interested in measuring patients’ experience more