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Understanding The Principles Of Effective Communications

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LO2 – Understand the principles of effective communications. Reece Lamb-Durkin Contents Interpersonal skills 2 Verbal conversations 2 Lip reading 2 Signing 2 Cues in verbal exchanges 2 Body language 2 Intonation 3 Nodding 3 Paraphrasing and summarising 3 Barriers to effective communication 3 Language 3 Distractions 3 Noise 4 Interpersonal skills Interpersonal skills are what we use every day to communicate and interact with people. Those who have strong interpersonal skills are usually the ones who are the more successful in their professional life and also their social life as they will be easy to understand and will draw people to them through their body language or by their way of speech. Employers look for people with good interpersonal skills because it will mean they will be able to work with others and be able to communicate with customers or clients. Verbal conversations Verbal skills are perhaps the most important interpersonal skill. This includes clarity of speech which shows that you know what you are talking about and have passion for what you are saying. Staying calm and focused is also important as this will mean you can work under pressure and will show other skills such as commitment and patience. Verbal conversations will be more effective face to face rather than on the phone or over email as the listener will be able to identify emotion in a person’s voice as well as they body language. This will allow a person to interpret the

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