Understanding professional supervision practice

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Understanding professional supervision practice (LM2a)
4.1 Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization.
Whatever Performance Indicators are selected, they must reflect the organization's goals, they must be key to its success and they must be quantifiable (measurable). Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Performance Indicator may change as the organization's goals change, or as it gets closer to achieving a goal.
As Performance Indicators reflect the organizational
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Examining documentation such as case notes using an established tool such as the NMC guidance or the Essence of Care guidelines can measure performance of a professional and their documentation. This spot-checking allows you to view employees' "everyday" behavior, which may differ from performance immediately before scheduled reviews.
Speak with clients regarding satisfaction. This gives the organisation another viewpoint to measure overall performance. A smiling face doesn't always translate into acceptable work practices. Including comment cards and setting up phone surveys can give customers an opportunity to address issues or give praise – very important for employees to perceive performance management as a way of acknowledging when their performance meets or exceeds established targets. Using this type of analysis can help ensure the organisation has a complete picture of employee performance. Colleagues can be asked to complete peer reviews, frequently referred to as 360 degree appraisal. Knowing how well employees interact with peers can help measure work ethic and professionalism. It can also help identify problems but also identity employees with potential for leading new developments or to be offered more responsibility for example. The use of standard assessment forms, which include open-ended questions about specific incidents (where
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