Understanding the Unpopular Patient

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Understanding the unpopular patient. The intention of this reflection is to raise a personal awareness of patients who have a chronic diagnosis and the importance of identifying potential issues surrounding their care. The model of Bowers (2008) will used to structure and guide the reflection as it allows for an accurate analysis, whilst acknowledging both good and bad practice. This model promotes forward thinking as well as retrospective study by future recommendations and the use of an action plan, which is an important part of professional development. Other models were considered such as Driscoll&Teh(2001) and Stephenson(1993), however due to the reflection being patient focused they appeared to ask questions that were aimed at…show more content…
The challenge Brooks& Moriarty(2009) feel is whilst providing sufficient support and supervision for fellow colleagues and learners it is of equal importance that the needs of the patient are being adequately met. They feel the main challenge that mentors face is upholding and overseeing the student and their learning, is equally as important that the needs of the patient and that they are being sufficiently met. Nettleton&Bray(2008) suggests that the mentors knowledge , attitude and communication skills are all influential factors that can affect a student’s ability to learn. This is recognised by Cassidy(2009) who advocates that by ensuring quality mentor-student relationships a more positive learning environment for the student will be achieved. However Pearcy&Elliot(2004) argue that due to the ever changing practice environment, the clinical setting has the potential to restrict and impede on the student nurse. They feel this location can be unstructured, unpredictable and overwhelming, thus generating feelings of vulnerability and anxiety amongst students(Papp et al,2003). A further constructive aspect of this situation was the immediate apology given to Mabel. Armstrong (2009) recognises the weight of a genuine apology and feels that although this is sometimes a difficult process, it undoubtedly has huge benefits and the potential help the both the patient and the nurse. Rana&Upton(2009) recognise and explore the ‘Frustration-
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