Unethical Practices

3519 Words15 Pages
COMPANY PROFILE Established in 20 February 1963 as Chrysler Philippines Corporation, Mitsubishi Motors Corporation now markets over 16 types of vehicles in the Philippines, after 45 years of operation. Vehicles range from the easily- recognizable Lancer, Galant, and Eclipse passenger cars, to light commercial vehicles of different images and purposes: the ubiquitous Pajero, and the active Strada, Montero Sport, Grandis and Fuzion. Also included on the line-up are Adventure, L300 Versa-Van, and commercial vans. Moving the industry are the FK/FM trucks and the Rosa buses. Trucked neatly between the light duty pick- ups and heavy haulers are the Canter light truck and Rosa mini- bus. Today, Mitsubishi, headed in the Philippines by Mr.…show more content…
This has covered a wide range of topics including papers on the process of post-purchased evaluation, alternatives to measuring satisfaction and dissatisfaction, determinants of complaint behavior, characteristics of complainers, use of third party interveners, and the responses of the business community. This has been particularly responsive to the needs of commercial marketers. It has, however, been much less responsive to the needs of public policymakers.However, a whistle-blower brought out into the open serious ethical lapses in the company. Shortly after joining as an Area Manager in the country, the person found that the team (including his seniors) was adopting unethical/illegal means to meet the high sales targets.Results indicate the presence of Social Desirability bias; the sales manager respondents consistently claimed that they would be stricter while their peers would be more lenient. Using an analytical technique that takes social desirability bias into account, it appears that sales managers use of discipline is affected by the sales performance of the salesperson being disciplined resulting in more lenient discipline for top sales performers. In addition, the more lenient treatment for top sales performers persists even when there is a pattern of a prior ethical infraction and the existence of an explicit
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