Unit 051 Promote Communication in Health, Social Care or Children’s and Young People’s Settings

In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

Communication is constantly happening within the day care centre and in my job role I have a responsibility to communicate with staff, service users and other professionals. I use various forms of communication but I also seek to make sure that it is understood. Communication has got to be understood before it can be effective and so I try to ensure comprehension when I am verbally speaking by getting staff to repeat what I have asked them to do. I also write simply worded memos and emails to ensure ease of comprehension. When communicating with other professionals I speak clearly and seek affirmation when organising meetings or planning events. I also

3.1 – Explain how individuals from a different backgrounds may use communication methods in a different way

Different social, professional and cultural contexts may affect relationships and the way people communicate due to of a lack of understanding or knowledge of one another’s background and culture. This could be through their race, religion, ethnicity or where they come from. Each one of these can have similar or very different ways to communicate. For example

When we communicate with people be it children young people or adults we adapt our communication to the appropriate language. We will do this automatically if we are in a meeting with other professionals, we will act and speak in a formal and professional manner, whilst speaking to a infant we will be more animated and speak in a higher voice which we know will keep the babies attention. So when I communicate with children I need to be clear so they can understand what is expected of them.

4.7 People from different backgrounds may use communication methods in different ways, for example people from different religious beliefs may find some gestures different so you should always make sure you are not doing something that may offend them, and you may also have a language barrier here. Also you may have someone who is deaf or hard of hearing they communicate in different ways, by sign language or pictures to help you understand their needs.

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

Some people use glasses, if it is a child; we have to make sure they are clean. Provide a large print is also helpful. If necessary let a child sit closer. We allow children to touch the things to give them idea how they look. For blind people we provide material in Brile language.

Health and social care settings can present a variety of barriers to effective communication and interpersonal interaction. However these barriers and environmental factors can be overcome with the use of specific strategies targeting specific barriers.

When communicating with children, it is important to talk at their level while maintaining eye contact and use positive body language. We must give them time to understand and absorb what is being said to them. This will make the children feel respected and develop trust and thus they will feel confident to communicate with us. The child’s learning and development will benefit if the adults in their life can communicate effectively about them.

As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.

There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions.

1.2 Communication is really important in the Social Care network because it enables us to understand each individual needs of care that the service user requires. It helps in the

All three major differences outlined above interactively influence the cross-cultural communication process by creating ‘noise’ (Francesco and