Unit 1 Developing Effective Communication Essay

795 Words Jun 20th, 2012 4 Pages
Unit 1 – Developing Effective Communication

P1
Explain the role of effective communication and interpersonal interaction in a health and social care context.

M1
Asses the role of effective communication and interpersonal in health and social care with reference to theories of communication.

Context

Formal
Formal communication is important in a health and social care context. Formal communication shows respect for others and is an effective way of communicating when used. Formal communication would be used by professionals talking to other professionals, in a reception area and in a meeting. Formal communication is effective in these circumstances as you’re more likely to be taken seriously. In some circumstances you
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An example of when it could be used is, ‘What time shall I come see you today?’

Signing
Signing is an effective way of communicating the deaf and hard of hearing. It’s effective because signing is the main way to communicate with the deaf and can sometimes be the only way of communicating with a certain deaf person. Therefore signing would be used in any setting where needed.

Interpersonal interaction

Slang
Slang can actually be used effectively in a health and social care context. Slang is an informal way of speaking, usually this happens in social situations, but not how you would preferably speak to your boss. However, service users may be more comfortable when you use informal language such as slang. It could make them feel more at ease and more at home around you. Formal language could make service users feel uncomfortable and that you may be looking down at them if they do not understand. It could be used where chats are being taken place with a service user’s family.

Jargon
Jargon is used by professionals to communicate effectively and easier within their group or profession, this is when it is effective. It probably would not be effective from professional to service user. This would only be used in professional settings such as meetings.

Non-verbal communication

Posture
Your posture can tell people whether you are interested in what they have to say or not. For example, when talking to a service user the best effective way of