Unit 1

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Communication is the act of transferring information from one place to another.
There is many reason people communicate, e.g.: - to express needs - to share ideas and information - to reassure, give encouragement - to express feelings, emotions - to build relationships - to socialize - to ask questions - to share experiences and knowledge.
Communication is an essential tool I can use to meet the needs of patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.
At work place we use different ways to communicate: - verbal communication: face-to-face or telephone, e.g. handover, passing information’s to other
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3.5 access extra support and services.
It is important to inform the patient about available services to enable communication. Some of them are: - The Citizens Advice Bureau (CAB) – they are giving advice and assistance on advocacy, translation and interpretation, - National charities such as ICAN for speech and language needs or National Autistic Society for those with autism.

In my workplace we use: a. Speech and Language Therapy (SALT). They specialize in the assessment, diagnosis and treatment of communication. They work to maximize function, independence and quality of life by providing programmes of care, advice on communication aids and education. Therapist work directly with patients and with their carers or families as needed. Patient can be refer by staff on the multi-disciplinary meeting after being assessed. b. Interpreting services. Interpreter might be required to translate conversation and discussion between patient and professional staff. It is very important in serious matters. We do not advice to use relatives as interpreters in those situations. We do not know if they are going to pass on all important informations. For example they may

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