Unit 1 Level 2

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Work 3 Introduction to communication in health, social care or children’s and young people’s settings. 1. Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate:People communicate in order to establish and maintain relationships with others, to give and receive information or instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions. 1.2 Explain how effective communication affects all aspects of own work: Communication at work gives cooperation. Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to…show more content…
Active listening do their response make sense or do you need to ask questions to clarify. Sometimes when it’s appropriate, you may re-phrase what they've said and repeat it back to them. 3.4 Identify sources of information and support or services to enable more effective communication: You always can ask support of your managers, life care leaders, other staff. Also there is specialists services like translators, speech and language services or other people who is more qualified than you. 4. Be able to apply principles and practices relating to confidentiality at work 4.1 Explain the term ‘confidentiality’: Confidentiality means not sharing information about people without their knowledge and agreement, and ensuring that written and electronic information cannot be accessed or read by other people who have no reason to see it. 4.2 Demonstrate confidentiality in day to day communication, in line with agreed ways of working: In day to day communication you can keep confidentiality by not telling to another person things he don’t need to know or he can use for bad purpose. You can keep all written information safely locked in cabinets. Or you can use passwords on your important files in computer. To maintain confidentiality you might be asked to sing agreement as a part of your employment contract. 4.3 Describe situations where information normally considered to be confidential might need to be
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