Unit 1 Promote Communication in Health, Social Care or Childrens and Young Peoples Settings

2013 WordsMay 24, 20139 Pages
Unit 1: promoting communication in health, social care or children’s and young people’s settings. 1.1 Identify the different reasons people communicate. As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues. People communicate to: ➢ express needs and wishes ➢ Share ideas, information and knowledge ➢ reassurance ➢ express feelings or concerns ➢ establish and maintain relationships and form trusts ➢ ask and answer questions ➢ share experiences ➢ give encouragement ➢ show people they are valued ➢ give and receive…show more content…
The space between a carer and a resident is an important issue when communicating as it can often show how friendly a conversation is. It is important to respect the resident’s personal proximity because if the carer assumes that it is alright to get close to the client without asking them, then the resident may feel dominated by the carer and the resident may seem aggressive. It is also important to remember that people of different cultures have ideas about what would be appropriate space. A carer has to be careful not to judge personal space by what their own cultures think. Respecting a resident’s personal space is also important in many situations. For example, if a carer is dealing with a resident who has suffered from abuse in the past, the resident is obviously going to feel vulnerable, therefore, the carer would have to make sure he or she did not invade the resident’s personal space because it may make them feel threatened or intimidated. The use of language is important, when talking to residents you need to keep things simpler than if you were talking to residents without dementia, however if you’re talking to an adult using very simple instructions this may seem patronising, it is important to choose your language carefully. Eye contact is an important factor as this engages the specific person or personnel, by keeping them focused on

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