Unit 12 P2

| State the organisational procedures developed to report and rectify inappropriate information and unsuitable resources and how they are implemented.

The four types of support that an end-user may require are general support, functional support, data support, and purchasing support. General support includes networks, software, hardware, and other training related support (Govindarajulu, 2014). General Support is the only form of support that will be included in this study. A university will on average work only with general support for their users. While some authors (Gibson, 2014, for example) focus on a general overview of help desk requirements, others PChelps (2008) look more closely at different aspects including costs, where users get their support (Govindarajulu, 2014), and how to evaluate a help desk (Sheehan, 2007). This case study will take a quantitative approach to evaluation of a help desk instead of a qualitative as other researchers have conducted. This literature review will discuss how the help desk affects a company’s reputation, the costs it has to a company, how a help desk can be evaluated, and how to improve a help desk’s customer service.

The entering of data is an important part of the computer operator’s daily routine. Computer operators may also have to take calls from customers complaining of computer system issues. The computer operator will diagnose the problem and then walk the individual through how to fix the situation. Should further help be needed, the computer operator will contact the necessary parties or advise the customer how to do so on their own.

There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms as well as many other procedures. All of the relevant procedures are kept in a file at the reception area where any member of reception staff can revise them as and when necessary.

The purpose of following organisational instructions is to make sure everyone is doing the same thing then if the equipment were to break everyone would have followed the same procedure and no one would be at fault, it would be the equipment that would have broken. Also different organisations may have different rules for using equipment because of health and safety procedures.

obtained the correct information, staff will ask questions if changes have been identified I use this to

The IT department could outsource some activities to reduce some of the workload. They could also centralize some IT decisions to better align IT with the business strategies and provide more support to the affiliates.

The range of IT management and infrastructure services encompasses service and help desk services to single-point-of-contact assistance; data center services, network and server monitoring and support; equipment procurement, configuration and maintenance, as well as asset tracking and installs, moves, adds, and changes for a wide range of devices.

The code establishes standards by which staff and management conduct themselves towards other staff or colleagues, government authorities and the general community and perform their duties and obligations.

also propose the addition of minimum support staff to help with the non-critical functions of

Iain’s & Co is a company that employs a team of IT technicians to manage their IT infrastructure and support IT users. The company needs a centralised IT support system, this will be used to monitor and report the progress of problems that has emerged. This will be used to improve the general IT support system and service.

Preventing the loss of the organization’s resources such as hardware, data and physical IT assets.

That doesn’t seem to cheep verses free software for ever. If the company grows and you have Microsoft that means the cost grows.

As a continued result of the company’s added tensions with software maintenance and technical support follow-up, customer and employee satisfaction has suffered greatly and employees are too preoccupied with the technical servicing that they have not been generating the appropriate sales to bring in revenue and keep the company afloat. Consequently, I have been placed as a lead investigator in researching the current business process and looking into the possibility of outsourcing the technical support process to a call center that can enhance the customer experience and assist in concert with our task force called Nerdy Tech where we can

IT consultant services are on the rise as technology and knowledge is easier to access. Companies, government, non-government institutions, individuals, and organizations each time rely more on IT services, adapting to the changing technology. Making IT consultant companies a more attractive and lucrative business. OxTech will provide to schools all aspects of IT support including network and wireless, website management, server management among others. Also will facilitate the use of technology through online service support and a cloud storage system. This report will analyze external factors, critical in the decision-making of whether to establish or not a new IT company that will provide IT services to schools