Unit 2 Assignment 2 Nonverbal Communication

Non-verbal communication consists mainly of the things people do with their body language. There are times where words are expressed and non-verbal communication could help emphasize the message. A few examples of nonverbal communication are hand gestures eye contact, facial expressions as well as tone and volume. I was given this assignment to observe a situation and take note of the nonverbal communication that occurred. I also had to observe whether the non-verbals were able to execute the message and if the behavior was acceptable.

I decided to go to Panda Express at 5:30 pm for my observations, while there I was able to observe just how much people rely on nonverbal communications to get their point across. Although I witnessed several encounters of unique body language, there were also a few actions that reoccurred several times in several different people. For example, when a customer would approach the counter where employee served the food, the employee would raise her eyebrows and smile at the customer. The employee’s smile, however, did not reach her eyes suggesting that while it is her job to smile and be welcoming to the customer, she most likely did not want to be at work. Additionally, I noticed that when customers approached the counter about 90 percent of them had their arms crossed. The act of crossing ones arms usually means that a person is trying to put a barrier between them and a situation that they either don’t like, or are uncomfortable with. This may mean that the customers were displeased with having to wait in line to get their food, on the other hand it may be that they were simply comfortable folding their arms. Once they reached the front of the line, every customer pointed to the food they wanted along with verbally telling the employee. This made their communication more effective as it helped to overcome the barrier of sound because the restaurant was noisy.

Textual communication, or content that is read or viewed, also plays a role in communicating with others. Textual information may gain deeper meaning when the text is spoken or viewed in a specific context versus when it is read.

I informed her that this situation does not seem to be a caseload issue, but a customer service issue. I informed her that I will pass her concerns to the Eric's supervisor, so she can address this issue and maybe take it as an training opportunity. I also informed her that the Eric's

CM inquires if client has any issues of concern with staff or resident: Client reply at the moment she doesn’t have any issues or concern.

Paige Dawson is upset because she said she has had a hard time getting a response from the New York office. She was also upset because she could not figure out how to share the NY events page on her Facebook page. I apologized, let her know that a copy of her feedback has been sent to New York for their knowledge. I also provided her with a detailed message of how she can share the event stories. NY contacted me to let me know

I admire your graciousness in accepting the apology letter from Allison and realization that we are volunteers and make mistakes along the way. The Director of Education and Training is going to perform an audit of the remaining visits scheduled

Furthermore how would we be able to transfer all of our knowledge to the next person, better yet, how would we improve our capacity of knowledge as a whole. We

Any communication interaction involves two major components in terms of how people are perceived: verbal, or what words are spoken and nonverbal, the cues such as facial expressions, posture, verbal intonations, and other body gestures. Many people believe it is their words that convey the primary messages but it is really their nonverbal cues. The hypothesis for this research paper was: facial expressions directly impact how a person is perceived. A brief literature search confirmed this hypothesis.

We regret that your experience did not meet your expectations and apologize for any misunderstanding.

I am responding to your email stating that I was acting out in an insubordinate manner. Over my career with this organization, we have had our ups and downs, and miscommunications. However, in no way was I trying to be disrespectful or insubordinate I did forget to send the list to Tom, not ignore your instruction. Unfortunately, I reacted to your negative comments to me in front of my peers because I was embarrassed.

First, I’d like to apologize for any issue you and your team have experience. I’d like to setup a call with you to discuss several action items.

Excellent – I guess some mistake while not desirable sometime provide root cause analysis for problem solving. Thank you all for addressing this problem head-on. You both exemplifies deep and thoughtful cross-questioning and working collaboratively in getting issues resolved in a timely manner. For your gallantry effort demand recommendations. Thanks

In a romantic relationship, it is easy to have miscommunication between a man and a woman. “Most researchers agree that 70% or more of the meaning of any message is communicated through nonverbal channels like eye contact, facial expressions, posture, hand gestures, etc.” (Stinnett, 2015). Verbal and nonverbal messages are like a relationship, they work well together that way the message is sent and delivered appropriately and that there is no miscommunication. Women have their way of expressing themselves to their boyfriend, fiancé, and or husband and vice versa for men. This paper will focus on the varying behavior of gender in expressing the different type of emotions using nonverbal communication in a romantic relationship. Following

“Systematic research on the role of nonverbal behavior in social interaction has been common only in the past 20 to 25 years.”(Edinger and Patterson, 1983, p. 30).because that statement was published in 1983, it is apparent that the study of nonverbal behavior has been around for roughly 50 to 55 years. However, that is still a relatively recent amount of time compared to research in other science fields such as chemistry or biology. Despite the fact that this field is relatively recent there are many theories about our interaction with others. This paper will discuss the nonverbal expectancy theory along with two other theories, and describe how these theories can work together.