Unit 201 Principles of Communication in Adult Social Care Settings

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Unit 201 Principles of communication in adult social care settings

201.1 - Understand why communication is important in adult social care settings.
Assessment Criteria

1.1 - Identify different reasons why people communicate
Within the adult social care setting communication is used to convey information, this could be with the client about what they want to wear or eat, relatives and friends of the client who might want to know if any food products need replenishing or if there has been an accident and colleagues or other members of the multi-disciplinary team who might need information on past health information or daily routine.

1.2 - Explain how effective communication affects all aspects of working in adult social care
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Cultural differences:- Explore their culture so that you have an understanding of it, accept that they might have a different way of expressing themselves and try to reach a compromise as to what is acceptable with both parties.
Physical disabilities:- Depending on the nature of the disability this will have to be titrated according to the individual’s problems but could include speaking clearly and slowly, using closed questions, not patronising, only asking one question at a time and using specialised equipment.
Learning disabilities:- Initially assess the level of understanding and speak at the appropriate level without using jargon, allow time to respond and if necessary repeat, used closed questions and picture cards.
Confusion i.e. acute illness or neurological disease:- Observe their non-verbal communication, eliminate all distractions, allow them time to communicate, discuss only one item per sentence, do not challenge confused statements and use pictures
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