Unit 211 Provide Reception Services Essay

Before I start work, I ensure that the environment is spacious to avoid any accidents. By ensuring that the floor is dry and clear of any obstruction or material that could result to risk of an accident to both the service user and member of staff in line with Health and Safety first Aids Regulations 1987. I carry out checks on the residential areas and on the surroundings, fire checks and parked the wheelchairs and Zimmer frames in their appropriate places to avoid any accidents. I check to see that all doors and windows were locked and secured and areas are hazard

Understand own responsibilities, and responsibilities of others, relting to health and safety in the work setting.

If there is an accident carers should press the emergency alarms situated in every room this will bring instant assistance.

Your priority is the safety of yourself and the safety of the other residents. In settings where aggressive behaviour occures frequently, staff are trained in restraint techniques, which allows them to control the person without hurting them. You may witness this, if you see this you are not be expected to participate.

As  many  of  the service  users  within  the  hospital  may  already  be  in  a  vulnerable  state,  the  exposure  to  smoke may worsen  their  condition if not addressed quickly. Some of the effects of smoke exposure to a service user  already  suffering  from  respiratory  problems  can  include  the  inability  to  breathe  normally, excessive  cough  with  or  without  mucus,  discomfort  in  the  chest  and  wheezing  or  shortness  of breath.  All  problems  that can lead to more serious problems if not looked at and fixed as quickly as possible. Another problem that can occur during the case of a fire, can include a safety breach. When the fire alarm  is  set  off  inside  the  hospital  it  is  important  to  follow  the  procedure  and  get  everybody  to

Making sure that the fire exits are kept clear and fire prevention equipment is kept maintained.

A balanced diet means eating a variety of foods in the right proportion, and consuming the right amount of food and drink to achieve and maintain a healthy body weight. A balanced diet consists of vitamins, carbohydrates, minerals, vitamins, fats (lipids) and fibre which is also known as roughage.

There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms aswel as other procedures.

Our highly skilled staff is dedicated to treating each person who walks through our doors with the utmost courtesy and respect. Additionally, when you arrive

During a flight cabin crew staff will also have the responsibilities and duties of serving food and beverages to passengers, where as being a receptionist their role will not involve this responsibility as the hotel have separate section for this such as their restaurant where the guests can purchase their food or if wish to do so they can call for room service as well. However, the different in this will be that receptionist’s do not have a three stage routine as they shift will always be based at front of house and they will be carrying out the same work pattern at all times.

In their organizing tasks they have to build a structure of working relationships between all of the members in the organization, that best allows them to work together and attain goals.

The 1st Lesson: Hospital values must be in line with what patients want. The key driver for patient satisfaction is the courtesy, not efficiency of the hospital. Patients judge the service received by courtesy, but employees are managed according to efficiency and safety. Although provide safe care is paramount, the hospitals do not learn any credit for providing safe clinical practice and environmental safety.

Organizational structure is a system that consists of explicit and implicit institutional rules and policies designed to outline how various work roles and responsibilities are delegated, controlled and coordinated. Organizational structure also determines how information flows from level to level within the company (investopedia.com, 2017). If one level or department does not undertake its function accurately the entire business suffers, because all the departments interrelated to each other. There are generally four types of organizational structure:

Effective organizational structures define how job tasks are subdivided, grouped, coordinated, and managed. Six key components of organizational structures include division of labor, departmentalization, chain of command, span of control, centralization, and formalization (Remme, Jones, Van der Heijden, & De Bono, 2008, p. 79). Each element influence how employees interact with each other to reach organizational goals. Different structures are common in similar organizations among high performing organizations (Reimann, 1974, p. 707). The most appropriate structure will depend on the unique needs and culture of the organization.

According to Lowry (2014) it is vital to “know the emergency plans and evacuation procedures”. It is therefore also important to remember to ensure that all smoke alarms are regularly checked and that all corridors and doorways are kept clear of unnecessary obstruction at all times.