Unit 301 Communication and Professional Relationships with Children, Young People and Adults

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Outcome 1
Explain the purpose and principles of effective communication and relationships in a diverse school
Why do we communicate? How do we communicate? Two simple questions but many different answers of how and why we communicate with others and the effect it has when communicating with people.
Depending on the age of who we are trying to communicate with whether a child or an adult, someone whose English is a second language, or someone who has a disability the way in which we communicate with them should not really be much of a difference, it is how we communicate with them which is the most important part.
How we communicate with others in schools can be in many ways (as shown below)

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Caution would still need to be required as the young adults may ask personal questions about the teacher/support staff, i.e. where you live, if you go out at weekends, questions that really should not be answered but could be replied with a little humour and comments such as my life is boring at weekends, or you would not find what I get up to at weekends interesting.
Communicating with children and young adults who have communication differences should be approached with care and sensitivity. Some children may find it hard to make friends due to being anxious or have a lack of confidence in speaking out to others; they may have a speech disorder, stammer or a condition which creates communication a problem. How we communicate with children or young adults is by giving them time to think of their answer, let them reply in their own time, and not speak for them or answer the question for them.
Communicating and building a positive relationship with adults has many similar attributes as communicating with children and young adults, but the style of communicating can be different. In a classroom you would be formal around students, but in the staff room or out of school on a social event the relationship and conversation could be informal. The level of understanding and respect for the adult would still be required but the language and tone would vary to the way of how you would communicate with
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