Unit 4222-201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this way others will have trust and confidence in any employee and their abilities. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.

In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the

Skilled communication plays a huge role in health and social care such as psychotherapy, counselling, medical and health care.

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

To communicate effectivley all of this must be taken into account. If communication needs are not taken into account, problems will begin to arise such as distress to the client, anger/frustrating leading to possible violence and the client not recieving adequate care.

The role of the nurse in the healthcare setting is to be supportive, informative, advocate and help patient through their treatment journey through the use of language- verbal and non-verbal.

2.2 Communication affects the work setting in many ways, between the client, carers and medical

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

Some people use glasses, if it is a child; we have to make sure they are clean. Provide a large print is also helpful. If necessary let a child sit closer. We allow children to touch the things to give them idea how they look. For blind people we provide material in Brile language.

The space between a carer and a resident is an important issue when communicating as it can often show how friendly a conversation is. It is important to respect the resident’s personal proximity because if the carer assumes that it is alright to get close to the client without asking them, then the resident may feel dominated by the carer and the resident may seem aggressive. It is also important to remember that people of different cultures have ideas about what would be appropriate space. A carer has to be careful not to judge personal space by what their own cultures think. Respecting a resident’s personal space is also important in many situations. For example, if a carer is dealing with a resident who has suffered from abuse in the past, the resident is obviously going to feel vulnerable, therefore, the carer would have to make sure he or she did not invade the resident’s personal space because it may make them feel threatened or intimidated.

Emotional difficulties: lots of us have emotional difficulties on times and happen to come very upset i.e. you may have an fight with a member of your family or a love one you may have just received some bad news. This can affect communication by not being able to focus correctly and can lead to misunderstandings and mistakes.

An individual’s background can influence their communication methods in many ways. Such as the way someone has been brought up, their different values in life, their relationships with family members. These can all be a factor to how they communicate with others. These factors can effect communication because if their relationships have been quite hard and they do not see their own families much, the individual will find it difficult to trust and open up to the care managers at the nursing home. This will make it hard for the care managers to get to know the real them and it will be difficult to recognize any problems that appear. Also it depends what the individual’s medical history is. They could be on a type of medication which effects there communication. They could suffer from having dementia or a stroke, there for this can effort your communication massively. With all three factors you might have to use simple sentences or even using picture cards as the individual might find it easier to understand what you’re

Written communication is a vital part in every origination, especially in the health and social care setting. Accurate records and files of patients must be kept and members of staff such as doctors, nurses and carers must always be in constant communication through files, notes, emails and regular meetings. Communication gets better when staff and patients communicate clearly and pay particular attention to detail. Administration also plays an important role in keeping up with all the X rays, appointments, doctors letters and the smooth running of the health and social care organisation. Communication must always be very clear and straight to the point. Effective communication does solve many problems and sometimes it can even save lives.

Early Support (2012) defines communication needs as the support needed for communicating and learning to speak and understand a complex process. In order to let the service users participate fully in decision making related to their personal health care, implies at an effective communication to be used to empower service users to be aware of what is suggested for them (Gitterman & Germain, 2013). In the health and social care sector it is important to develop a variety of strategies to meet those needs. Krauss and Fussell (2014) validate that in a health and social care setting they are required for the accepting and application of the strategies of good and correct sources of effective communication with social care staff. With the help of

When either the tone or the nonverbal aspects are not present or are incorrectly interpreted, the emotional meaning of the words can be lost, leading to an inappropriate response by the listener. Probably everyone has misinterpreted an email or text message because of the lack of information about the tone. If communication is consistently misinterpreted, the ability to initiate or maintain a social relationship is