Unit 4222-201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Setting (Shc 21)

1601 Words Jun 2nd, 2013 7 Pages
QCF Level 2

Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s setting (SHC 21)

Assessment Criteria

Outcome 1 – Understand why communication is important in the work setting

1. Identify different reasons why people communicate

• People communicate so job the job can be done properly, by communicating this can also improve relationship and promote team work. At work I speak to my colleagues during work so the job can be done easily and efficiently. I think that speaking during working hours can improve working relationship and promote team work. I also speak to the clients during work hours so I will know if they need any help or assistance. By speaking to them I
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Show and how to seek advice about communication

• Before speaking to a new client, I should check their personal profile and past medical problems, this will give me an insight if they have speech problems. I should ask senior carers or other senior members to staff for advice about communication and how to deal with clients who has speech problems and the best possible way to communicate with them without intruding an individual’s personal space and beliefs. I could also speak to the head of training and ask if there are available courses which will help me develop my communication skills.

Outcome 3 – Be able to reduce barriers to communication

1. Identify barriers to communication

• Some clients may speak a different language or use sign language, this will be difficult for me to deal with because they might find it offensive if I ask them to speak in English or write down what they are trying to tell me.

• When passing on information, I should listen carefully to prevent misunderstandings and conflict of opinions

• Conflict of opinions can cause emotional difficulties. This could make working with others awkward and may lead to mistakes.

• I should speak to my colleagues and the clients properly to make sure that no conflicts or misunderstanding occurs. I should also make sure that I reflect a happy facial expression when speaking to colleagues and clients.

2. Demonstrate how to reduce barriers to
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